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Les Suites Hotel Ottawa

130 Besserer Street, Ottawa, Ontario K1N 9M9, Canada
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Downtown All-Suite Hotel located near National Gallery, Parliament & Byward Market.
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Swimming Pool
Check Rates and Availability: $155 CAD197 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 61 traveler reviews
  • What to Expect:
    • 3.5 based on 53 reviews Rooms
    • 3.5 based on 49 reviews Service
    • 3.5 based on 52 reviews Value
    • 3.5 based on 53 reviews Cleanliness
    • 4 based on 6 reviews Pool

Reviews of Les Suites Hotel Ottawa

( 1-10 of 61 )
Oct 21, 2008

We recently spent 5 weeks at Les Suites while our home was under renovations. We were in a two bedroom suite on the 20th floor and the suite was HUGE. I estimate it to be around 1100 sq. feet (2 bedrooms, 2 baths, kitchen, washer/dryer and the list goes on). The 5th floor swimming pool was awesome and our children... more

1 of 5 stars
Montreal
Oct 20, 2008

If you want to sleep at night don't come here. It's like you're sleeping directly on the highway. I thought by definition a hotel was suppose to be quiet with insolated soundproof windows. I guess here they don't have the money to pay to have proper windows installed. I didn't sleep all night. Is it normal when you're on the... more

Management response from
Blackcat64, General Manager

Dear Guest, Thank you for taking the time to write a review regarding your recent stay at Les Suites Hotel, Ottawa. Please accept our sincere apologies for the inconveniences caused during your stay due to the downtown traffic noise. Our goal is to exceed guest expectations and it is evident through your well-founded comments that we did not meet them....

3 of 5 stars
Winnipeg
Oct 19, 2008

We were moving to Ottawa, and Les Suites was a place that Military/ government people stayed . We chose this place since it accepted pets and smokers. I had called the hotel and asked for a room on a lower floor before we left wpg and when we got here I called again and asked for a room on the... more

Management response from
Blackcat64, General Manager

Dear Guest, Thank you for taking the time to provide your feedback regarding your recent stay. We do our very best to try to accommodate our guest requests (i.e. smoking, pets, floor level) but this is not always possible due to availability. Our goal is to exceed guest expectations and it is obvious that we did not meet our standards...

4 of 5 stars
South River, Ontario
Sep 15, 2008

Was afraid to book here when I read some of the reviews. Glad we chose Les Suites. Lots of space and nice to have a kitchen to save on eating all meals out. Close to all you want to see in Ottawa. We had a traditional room which was very clean and tidy. Found the staff very helpful. more

4 of 5 stars
Montreal, Canada
Sep 12, 2008

They don't have hotel rooms actually. They offer whole apartments including full kitchen, living room and washer and dryer. Also plenty of closet space. I never heard of this place until I scored a deal on Priceline. My husband & I just wanted a decent place centrally located to stay overnight while we went to museums and had an anniversary... more

Sep 2, 2008

I booked a 2 bedroom, 2 bathroom suite for one night on August 28th. My husband and I are frequent business travellers and had a guest travelling with us from out of town. Upon check-in, I was asked if there were more than 2 people in the room and I replied that there would be 3 (it is a 2-bedroom,... more

Management response from
Blackcat64, General Manager

Dear Guest, Thank you for taking the time to write concerning your stay. Please accept my sincere apologies for not exceeding your expectations, which is our goal, nor meeting our standards. We appreciate your comments concerning the friendliness of staff and will certainly pass on your comments to our Café Operator. Our Premiere Suites do have duvets, pillow-top mattresses and...

Aug 26, 2008

Stayed in this hotel for three nights in August. Asked for non smoking room when booking on travel website, was given smoking without question at checkin. Realized room was a smoking room, when I asked at desk was told, "Oh, sorry, that can happen when you book with Expedia" even though I had checked in at 3pm in order to... more

Management response from
Blackcat64, General Manager

Dear Guest, We are sorry to hear about your experience at Les Suites Hotel, Ottawa. Our goal is to exceed guest expectations and based on your comments, we did not attain this goal. Please accept our sincere and formal apologies. I would be pleased to speak with you personally about your concerns. Please call me at our toll-free number 1-800-267-1989....

2 of 5 stars
Dallas, TX
Aug 22, 2008

A group of us, 35 kids and adults, just finished a one week stay at the Les Suites. The first impression…everything is pretty dated. The lobby, the slow elevators, the very tight parking garage and the rooms. Upon entering the room for the first time, there was a signed letter from the hotel manager on our kitchen table that said... more

Management response from
Blackcat64, General Manager

Dear Guest, Thank you very much for taking the time to write regarding your recent experience at the Hotel. Our goal is to exceed guest expectations and I apologize that we did not meet this goal in your particular case. You are correct, the Hotel had a scheduled blackout from 10:00 a.m. to noon on August 11th with one elevator...

5 of 5 stars
Barrie ONTARIO
Aug 22, 2008
0/1 found this review helpful

Les Suites Hotel Was The Nicest Hotel I Ever Stayed At IN MY LIFE i Have Stayed At Many Hotels All Over The World but nothing compares to les suites price and value. i stayed at Les Suites Hotel for 3 days 2 nights (August 5-8) The Pool Is Really Nice Too, It's Reall Warm The Only Thing Is The... more

5 of 5 stars
Toronto, Canada
Aug 11, 2008

It's like staying in a one bedroom apartment. The service of the staff is wonderful - very helpful, efficient, and friendly. In our suite, the kitchen was fully loaded and having a fridge, microwave and stove really cut down on eating out. The dishes which we left on the counter were put in the dishwasher each day by housekeeping and... more

Reviews of Les Suites Hotel Ottawa

( 1-10 of 61 )
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Address: 130 Besserer Street, Ottawa, Ontario K1N 9M9, Canada