Stayed in this hotel for three nights in August. Asked for non smoking room when booking on travel website, was given smoking without question at checkin. Realized room was a smoking room, when I asked at desk was told, "Oh, sorry, that can happen when you book with Expedia" even though I had checked in at 3pm in order to... more
Management response from
Blackcat64, General Manager
Dear Guest,
We are sorry to hear about your experience at Les Suites Hotel, Ottawa. Our goal is to exceed guest expectations and based on your comments, we did not attain this goal. Please accept our sincere and formal apologies. I would be pleased to speak with you personally about your concerns. Please call me at our toll-free number 1-800-267-1989....