I recently returned from a 6 day stay at the Serrano and I have nothing but kind words for the entire staff. The doormen were a pleasant welcome coming back from a long day of traveling the city and the front desk staff and concierge were full of helpful dinner/city tips. Complimentary wine fit the experience and gave a great... more

I booked the Serrano as part of a trip as a present to my Mother for her 65th birthday. She was a bit nervous at first as this was her first visit to the USA, but within minutes of arriving she felt right at home. All the staff we came across were friendly and welcoming, and the service we received... more

Great, Great 4 day stay - 40 dollars from airport and never needed a car (rental comapanies are all around corner if you do need car vs. airport - caution - parking is very expensive everywhere in SF) Hotel has charm and character and is great retreat after long day or night. Great hotel for work or leisure. Friendly, helpful.... more

We've stayed at many hotels in SF, and this is one I look forward to staying at often. World class service from the door man to the ladies working the floors, and unbelievable five star experience with the front desk. If I knew the gentleman's name working the desk early evening of 9/1/8, I would lavish him with praise. He... more

We stayed five days at the Serrano making it a long labor day weekend. The hotel was very busy but operations were smooth. It is an excellent place to bring a little child - the crib was brought in no time to the room and we had a high-chair in the room for the entire duration of our stay. The... more

First let me start by saying that the staff at the Serrano was wonderful! The door man greeted us each day by name and the concierge was most helpful in giving us information regarding city. The hotel is centrally located to Union square which makes catching the trolley to all other sites (i.e. China town, Fisherman's Wharf) easy, however, if... more

This hotel is ok to stay at when visiting San Francisco. It is only 5 minutes away from the Powell cable car station (by foot) and also very close to Union Square (great shopping, Saks, Macy's, Neiman Marcus, plenty of well-known brands). 5 Starbucks in walking distance. The rooms, at least the one I stayed in, was fairly small, with... more

Aug 9-10 My husband and I decided to get a jump start on our 5 year wedding anniversary, (08-16-03), by staying at SF for one night. We are SPG members and enjoy staying at Le Meridien and Westin Hotels. This was our first time at a Kimpton Hotel and the Serrano made a lasting impression. From the doorman to reception... more

I'm usually very cynical about hotels and don't typically write to praise a hotel. This hotel breaks the mold and has impressed me to the point of writing a positive review. The staff was incredibly friendly and professional: from the concierge acknowledgment to us as we walked in to the bellman remembering our names throughout the entire stay...we truly felt... more