I could not say enough good things about this resort. We were treated exceptionally well from the time we checked in. Very professional staff. We booked an ocean front room that was actually ocean FRONT (unlike some resorts where you never know what you are going to get). Beautiful 180 degree view from the 36th floor. The elevators are also... more

Stayed at the Hyatt in October for 5 nights. Check in was excellent very pleasant. The staff couldn't do enough for you very helpful.. Buffet breakfast was fantastic great selection and all staff there were wonderful. Rooms were comfortable, great amenties and a good hairdryer. Also safe in room and a fridge which was great to have. Our room had... more

We paid for an Ocean View Room but were checked into a partial Ocean View. You had to stick your head out the balcony and look around the corner to see the Ocean. We were moved to a "Deluxe Ocean View" the next day but had to check out at 11am and they wouldn't let us back in until 3pm... more

This hotel gives you the feeling that you purchased it as part of a package. In fact, all of Waikiki feels that way. It's like Hawaiian Las Vegas with a beach. First of all, the hotel is gigantic. It takes a few days to just figure out how to get from the street to your room. Lots of wasted and... more

Cons: 1) In an apparent effort to give their 3 floors of shops more walk-by exposure, it's a bit of an annoying zig-zag pattern to get to the elevator that will get you to your room. I do not stay at hotels to browse over-priced retail outlets every time I enter and exit my room. I mean, it takes just... more

Well the hotel itself is beautiful, but difficult to navigate. This was our first trip to Hawaii and didn't expect the hotel to have the first floor be all shopping and the check in on the second floor over in a corner that was hard to get to with kids and bags. Also the hotel was supposed to have a... more

My husband and I LOVED this hotel overall. I will list why we loved it and some things we didn't like. We liked it because... 1. It's in the heart of everything. Right across the street is the Waikiki beach. It's also on the road with all the shops and street entertainment. You won't be bored. On the other hand,... more

One of the best! Located right across the street from the statue of Surf Legend, Duke Kahanamoku, on Waikiki, this hotel has it all. Beautiful views and customer service that far exceeded any expectations I may have had. The rooms are beautiful and very clean. The entire staff was always cheerful and helpful! I mean everyone! From the bellman, checkin... more

We stayed here in early Oct 2008, and were pleased to have received a good deal ($129/night) through Priceline. The hotel was everything you would expect from a high quality Hyatt, with attentive service and helpful staff. One downside is that there is no free wireless internet, which is the paradox of the most expensive hotels. Hyatt has furnished their... more