We visited this hotel last weekend, just for the one night.
Based on the images on their website, and other travellers' comments, I was expecting something refreshingly out of the norm. Unfortunately, we did not get given one of the charming rooms shown on their website, but a rather ordinary and somewhat run-down bedroom (no. 15). Battered magnolia paintwork, one very lacklustre picture on the wall, a duvet cover which was just not big enough for the (admittedly massive) bed, dated brass lighting fixtures, mildewed window frames, cracked washbasin...
I've probably stayed in worse places, but this was all just rather tired and depressing. I'm afraid that, for me, the handy location did not make up for the drab room.
Whilst we paid a lower rate by booking late through another website, it still did not feel like good value. Maybe they need to price the rooms according to the level of decor - it would seem that some are definitely better than others.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Dimitrios Neofitidis, Manager
(Management representative)
Mar 15, 2008
Dear Madam,
Thank you for your review.
I must agree with everything that you have written, and I have used your review to secure funding from my company to completely refurbish room 15.
The room has been completely refurbished as a result: Here is a list of everything done which I hope addresses all of your concerns:
The room has been completed repainted.
There are 3 new pictures on the walls to replace the one that has been hanging there.
There is a new King Sized Duvet cover to replace the old one
The brass light fittings have been replaced for newer elegant ones.
The window frames have been replaced and repainted.
The washbasin and the shower fittings have been changed.
I have also installed a new wall mounted 32inch flat screen TV with digital channels.
I understand your frustrations completely and prior to refurbishment room 15 was definitely my worst bedroom. Hence I have always tried to allocate it to new guests paying a lower rate rather the put any of my regular and / or returning clients there.
I hope I have managed to address all of your concerns and I hope to welcome you back to demonstrate first hand the improvements that I have made.
Once again thank you for your review.
Regards,
Dimitrios Neofitidis
Searcys Roof Garden Rooms
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.