I went to Europe for the first time in May 2007. My friend (a veteran traveler) and I spent about 6 weeks meticulously planning a two-week tour of France and Italy. One leg of our trip led us to Florence. We had booked our stay at the Hotel Privilege online, and were hoping it was going to be okay.
Well, "okay" is a gross understatement. We got lost in Florence (as we did elsewhere on our trip), and when we finally found the hotel (on a one-way street on the Arno River), I pulled over, and my friend ran inside to find out where we were supposed to park. One of the managers (Emmanuello) came out, grabbed our luggage, escorted us to our room, and then went back outside and took our car (where, we never knew) to the place where it was to be parked for the remainder of our stay in Florence.
We were very happy with the size and amenities of our room. It was a large room with a sofa, large window overlooking a small courtyard garden, and a nice-sized bathroom with a tub, shower, bidet, and sink. Everything was spotless, free of strange odors (which is VERY important), and nicely decorated. As nice as the room was, however, it paled in comparison to the hospitality shown to us by our hosts: Emmanuello and Barbara. At the time they were the only two people working at the hotel, so one of them could always be found at the front desk, ready to draw a perfect map to a great place for dinner (La Maremma), or other sites in this beautiful city. Emmanuello even prepared breakfast for us one morning. They were both gracious beyond belief, and truly made my friend and me feel right at home. WHEN I go back to Florence, I will stay at Hotel Privilege.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.