We stayed at the Giglio Hotel for 3 nights and found it excellent. I was with my parents and small daughter and we were all very impressed - I don't think we have ever stayed in such a friendly and helpful hotel as Giglio before and I would definitely recommend to other travellers in Florence.

Our train did not depart until 22.00 but we were allowed to use the hotel facilities after check out at 11.00am. We were even driven to the train station in the evening free of charge.

It is a small family run business and I hope they do very well.

We just returned from our trip to Italy. We visited Rome, Florence, and Sorrento and Hotel Giglio was by far the best hotel we stayed at! The room was very clean, the breakfast was great, and it was within 10-15 minutes of most of the sights/museums. The best part, however, was the customer service. Everyone that worked at the hotel was very friendly and helpful. We were given good directions and recommendations for things to see and restaurants to go to around Florence. We were also given a ride to the train station free of charge. I would recommend this hotel to anyone staying in Florence!!!

Because there were two holidays this week in Italy (April 26 and May 1), I had some difficulty finding a hotel in Florence to accommodate us for six nights. Finally, through a process of elimination, I found Hotel Giglio. Initially, its main attraction was that it was within walking distance of the Duomo.

The room was booked -- and we're glad we were so lucky. The hotel, situated on the second floor at Via Cavour, 85, is sparkling clean and elegant in a rustic way. The owners, Roberto and Marco, were accommodating and friendly -- and each morning we had delicious breakfasts that included fresh fruit, croissants, fresh-baked bread, cereal, yogurt, a selection of sliced meats, fresh orange juice. Marco's wife prepared some of the pastries (and other desserts) and the cappuccino was perfect . All of the staff were helpful and polite, too.

From the hotel, we walked everywhere: the Duomo, the Uffizzi, San Marco Piazza, the Arno. I have to give this hotel a perfect score on all fronts.

My husband and I recently stayed at this hotel on a trip to Italy. We stayed in four different hotels and The Giglio was by far the best. The customer service was unbelievable - couldn't have been more helpful. We were given a map when we first arrived, tips on restaurants and the easiest ways to get to all the sites we wanted to see. The breakfast was good, and the room was very clean. After a wonderful two night stay, we had to leave early to make a train to Sorrento and we were offered a personal transfer to the train station, free of charge.They were above and beyond helpful and I would recommend this hotel to anyone who will be staying in Florence. When we go back, that's where we'll stay!!