Had two rooms (familiy of 4) which were across hall from each other. We were on second floor, never heard much noise from other rooms. I'd say this is a 4 star hotel...staff very helpful in getting us cabs to train station (when it was time to leave), tickets to Uffizzi (we were off season, so we weren't worried about availability), dinner reservations. Staff's english very good. The included breakfast in the morning was delicious...cappuccino was suberb, but then again, rarely do you get a bad meal in Italy. There was tons of food and we could linger as long as we wanted at breakfast. Rooms were of normal size, warm (we could regulate the heat), quiet (we did not overlook the Arno which was fine with us) and the place was very clean. Heated towel rack in bathroom, soaps, shampoo, plenty of towels. No bathtub, but we didn't need one. Shower stall small but fine for us. If you are large, the shower will not fit. Size of bathrooms quite different between two rooms, but even smaller one adequate (had just sink, no counter space for toiletries.) Hairdryer in rooms. Carpet in rooms (which was important to me.) Hallways bright and cheery. Doorbells on rooms I think but not sure. Privacy light exists on rooms, so that when you ask to not be disturbed, a red light illuminates outside door. High tech locks with computer card that must be put in slot in room to keep lights on. TV had a few english stations (we were there during Primary season and were eager for election results.) Location perfect...could walk everywhere quickly and easily and not feel overwhelmed by noise (but then again, it was February and compared to summer, city was VERY VERY quiet.) Loved being next door to Uffizzi. I would stay here again absolutely.

We stayed at degli Orafi for 3 nights. This was our first trip to Florence and thought the location was perfect, between the Ponte Vecchio and the Uffizzi. You always knew your way back to the hotel!

We had a spacious two-story room, with a very large and modern bathroom. We didn't like being located on the first floor close to the breakfast room due to the traffic noise, so if possible request a different floor. The breakfast was great though, one of the best we had in Italy, with a very large selection. Also, the breakfast room is beautiful and at one end the tables by the window have a view of the Arno.

The rooftop bar is very nice and the bartenders are extremely friendly, especially Massimo. The concierge staff was helpful with restaurant reservations too. Internet service is limited to the second floor library and you must purchase access time.

Overall, we would highly recommend this hotel and would stay here again any time we came back to Florence. We loved Florence in general.

We stayed at this hotel for four nights in the middle of April. What can I say? In short "Class Act". We were given a huge room with a view, Room 312. The bed was huge and a matress was just right for us. The bathroom has a twin sink, a large and deep bath tub and a separate room for toilet and bidet. Ammenities were lovely and they gave us new ones every day. The room was just under a private terrace so it was nice and quiet. We were so surprised to find a bottle of champagne waiting in the room. It was a special treat from the management to congratulate us for our 25th anniversary. Also, bottls of water were free and they replenish them every day. When we came back from sight seeing in the evening, we found two sleeping shirts waiting on the bed and the bed was turned in for the night with little cndies and a next day's forecast. This happened every evening. They have comfortable robes and slippers which we enjoyed.
The breakfast room is just beautiful and food is very good.
All the staff were very friendly and helpful.
We highly recommend this hotel to anybody who plans a trip to Florence. We want to go back there just to stay at Degli Orafi.

Great location.
Room 108 has awful noise issues - from the ceiling above (no sound insulation) but mostly through the heating vent, about 4 feet from your headboard - crazy really as the walls are very solid. Woken about 2am by a mans voice and you really thought the person was in the room with you!
Management response was poor - basically ' we are full so tough luck'.
Staff generally very good but one quite abrupt individual on front desk did not help.
Overall good and maybe we were unlucky with the room.