We chose this hotel after spending (too) many hours looking for options. The reason for the stay was a surprise break for my mother's 70th birthday. The whole experience was excellent. Our room was a standard double on the side of the hotel but we asked for, and were given, a complimentary upgrade, for the old lady who got a junior suite overlooking the Arno. There was also complimentary 'champagne' in her room on the day of her birthday.
The reception staff could not have done more to be helpful, although we arranged tours etc. via the booking website. The restaurants they recommended were all very good (but don't bother with the trattoria just up the road - which they did not recommend).
The rooms were clean and comfortable with linen/towels changed daily with similarly regular re-stocking of the minibar. Breakfast was extensive and the breakfast room very impressive.
I travel regularly for business and, while not in the super-luxury bracket, this hotel more than served its purpose and we would not hesitate to recommend it to anyone wanting comfort and convenience.
Pros: location, location, location.
Cons: lift broke down for a day (but there are two) and the beds are a little firm. The bar has a great view but is quite expensive. Lack of a restaurant can be irritating but the bar does snacks.
But for the price and location, it takes some beating. Do yourself a favour and stay there. You are unlikely to be disappointed unless you are unreasonably demanding, in which case you should pay (a lot) more and stay somewhere else. Any reasonable person will love this hotel.











