I was actually a little nervous about booking this hotel, based on other Trip Advisor traveller comments, but went ahead on the recommendation of a travel agent. It was a fantastic stay, and I wouldn't hesitate to stay there again! The hotel is in a great location, right on the River Amstel, and our room had a fantastic view overlooking the busy and fun water scene.

We had our 8-year-old daughter with us, and the staff could not have been more friendly and sweet to her. The housekeeping staff always made sure to tuck her stuffed animals in when making up the room!

The breakfast buffet, while expensive, was great. I can't understand other traveller complaints, because in addition to the table full of eggs, bacon ,sausage, breads, cheese, pastries, fruit, juice, yogurt, smoothies, etc, the buffet also includes made-to-order waffles, pancakes or omelettes. Great food, excellent service.

The pool is very nice - it is small, and a little crowded when more than a few kids in it, but the warm temperature was great, and the pool staff very sweet with our daughter. One note: if you have very young children, or those that don't swim well, be aware that the shallow end of the pool is still pretty deep. Bring water wings if that's an issue...

Overall a great stay. The front desk was super helpful with changing money, making Anne Frank internet ticket reservations for us, assisting with a window display jewelry purchase, etc. It's a lovely hotel, and we'd highly recommend it!!

We stayed three nights over the Easter weekend, and had a great time. The hotel has a very luxurious feel. and maintains very high standards of service, including helpful reception staff, and an efficient maid service, with the Bulgari products in the bathroom regularly replenished. As it was Easter, we were given a small chocolate Easter gift on two evenings, and a chocolate bunny on departure.

We dined one evening in Le Relais Brasserie, the less formal of the two restaurants, which we were very pleased with. We also considered the choice of food at the buffet breakfast to be reasonably comprehensive.

The location of the hotel is fantastic for sightseeing; we walked everywhere. Amsterdam is a beautiful city, and well worth a visit.

We did not book before we went and this hotel was one of the first we came upon as we drove into Amsterdam.
We stayed for 4 days and had a wonderful time in the city and walked miles.
The hotel was in a good location and clean. Staff were lovely and always helpful.
Found it to be very expensive but enjoyed the luxury.
No tea or coffee making facilities. Tea was a tea bag in hot water - no milk.
Carpark is an added extra - will fly next time

I was having a nightmare looking for a room to book for my daughter and I to celebrate our birthdays (21st & 40th). I decided on this hotel simply because other people we had invited to join us in Amsterdam had already booked in to it!

I got a deal through expedia £690 for 3 nights. PARKING is an additional £38 per night and a coffee is £3.50 for a small cup.

We had a 'business like' reception however, it was quick and curteous.

Our room was 'nice' (I booked a superior junior suite). It had a coffee table and chairs in it (which would account for the 'suite') but no view (so I don't know what the 'superior' means').

The chamber maid service was fantastic and it was always great to have the Bulgari products replaced.

The Terrasse is a gorgeous spot to have a chicken & bacon sandwhich (£15) and a bottle of moet (£50) overlooking the canal.

Don't bother with breakfast it is a small buffet with a small variety and is almost £20. (Even best western include breakfast in the price and it is 100% better than this).

Do have a massage, lovely person and it was worth the £26 for 1/2 hour.

There are no coffee making facilities in the rooms, even on request, therefore it will cost £7 for a coffee to be brought to your room.

I had a great weekend so I wouldn't change a thing really, but this hotel is not that special I'm sorry to say, it's like an old style hilton that has great staff (but needs more of them as service is very slow), charges for everything, not great value once you are there (a coffee is a coffee, there is nothing special about theirs) BUT location is fantastic, the bed is wonderful and when you find a member of staff they too are great..

Would I go back? Maybe, but I would probably spend less in the hotel.