I stayed here for three weeks, which is a long time for any hotel. While the staff were generally fantastic, very friendly, the hotel really needs a bit of a refresh, I was staying on an executive floor and the rooms, while very spacious, really aren't up to the standard of a hotel which charges $400 a day, and then throws additional charges on for the internet ($30 per day), to use the gym ($15 per day), etc. Other things were really up to scratch, the selection of in room TV and the room service menu were also very limited. On the plus side, the hotel does have a great location.

We stayed for one night over the long weekend and had a good experience. We also arrived early, and they tried to get us straight into the room but unfortunately it was unavailable (we hadn't expected it to be available!) But they checked us in, took our bags, and when we came back after hours of sightseeing we picked up our key and our bags were in our room - all very easy.

The room was nicely fitted out, hotel lobby was very impressive, serivce across the board was good and helpful. Hotel is also in a great location.

Only minor downside was drinks in the Level 1 bar on the Sunday night - I just dont think they had anticipated the crowds on a Sunday night of a long weekend, and they were woefully understaffed, which led to the staff being stressed, spilling drinks because they were trying to rush, etc. But it was understanable! The drink prices were extortionist, but that is what you get in a hotel bar.

We booked direct on the hotel website for $250, and I thought it was good value.

I truly enjoy my 4 nights there. Though it is a bit pricey, it worths every penny. The room is superb. Most staff are very friendly and accommodating. I really appreciate that they allow an early checkin, which is 10am in the morning. It is so helpful to travellers who just went through a long overnight flight. I have to say that the service I got here is way better than the Peninsula in Bangkok, where the infrastructure is brilliant but the service is just average.

Breakfast was included in the booking and the place is quite impressive. Pick a window seat and enjoy the lovely park view. I particularly like the abundant choices of juice.

The only negative feeling is I found some Asian staff a bit cool. During my check-in the lady at the counter rarely smiled. And when I enquired my phone bill, she gave me am impatient answer. I am also an Asian and I find it very strange. After all, it is just tiny thing and I would definitely return when I visit Sydney next year.

Really lovely hotel, in a great location.
The entrace to the hotel is just beautiful , sweeping staircase , marble etc.
Check in was good and they allowed us acess to our room a few hours before check in.
Room was lovely, good size, nice view of the park and a wonderful big bathroom, even a small walk in closet.
Breakfast was amazing - it was by far the best breakfast I have had in a hotel in Australia- try to get it included in your room rate.
Service was very good, staff very friendly and accommodating.
Location was fabulous especially for Sydney shopping
Would definately stay again