My husband and I booked the hotel Josef with 1800 hotels for 5 nights from 17th to 22nd july. When we arrived at check in at 10 pm very tired after we had been travelling since early morning we were asked to take a seat. Then when one of the staff called Luke came to us and offered us drinks "complementary of course " I knew something was wrong, he went on to explain that they had double booked or something like that I dont think I took in exactly what the reason was only that there was no room. We were offered a room at another hotel for the night we would be taken there and collected next morning also we were told we would be upgraded to a superior room and treated like VIPs for our stay. I wanted a smoking room which I had requested on my booking and we were told we could have a third floor room or a seventh floor with a balcony and we agreed on the latter.We went to the other hotel the Jasmin which I didnt really like it was clean and comfortable but when we arrived there was very loud music blaring from somewhere down the back of the hotel although our room was very quite. It just was not our type of hotel. Next morning the car came to take us back to the Josef and to my disbelief there was no room ready for us and and would not be until 1 pm also there was no seventh floor room only a third floor room. When we did get our room it was very nice and comfortable but we were not treated to any thing else and we certainly were not treated like VIPs. But the thing is after everything that happened and the way we were treated I would stay again because it is a lovely hotel and we have stayed there before but I would hope not to have the same experience.











