This was my second stay at this hotel. My previous visit was very different, which is why I chose to book again. This hotel is as close to the main entrance to Disneyland as you can get without staying on official Disney property.

Unfortanately for me, my vacation started out badly with either a flu bug or food poisoning. I'm not sure which, but the result was getting sick on the airplane from Seattle to Orange County.

We arrived at the hotel early, hoping for an early check-in. This was possible in the past. Since I was feeling particularly poorly, I was hoping for a friendly staff member. I didn't get one. The desk person seemed put out that we checked in early. I asked for a room as soon as possible, explaining that I was ill. She immediatly asked for our credit cards -- charged them, and then told me that "check-in is at 3pm." I bought some pepto bismal from the hotel store and then we went to Disneyland. We spent a few hours there on the slow rides and shows, and at 2pm I called the hotel again asking if a room was ready. Once again, I was told that "check-in is at 3pm." I repeated that I was not well and really wanted to lay down and rest. I was told that this was impossible. Finally, at 3pm we checked in.

It is my belief that the room was ready before 3pm, but the front desk was unwilling to accomodate me. She clearly needed a course in good customer service.

The room was fine. For a mini-suite, it had a fridge and a small couch and table, but that's really all that makes it a suite. The free wi-fi access was extremely slow. They call it high speed, but there's no way it's high-speed access.

We stayed at this hotel for 2 nights and upon check-out I called the desk to ask that a luggage cart be brought up to the room. Once again, I was told "no." Guests have to come down and get their own luggage cart and then haul it up the elevator and atttempt to navigate it through the narrow walkways without hitting the cleaning carts. Once again -- very poor customer service.

Upon check-out, I was asked how my stay was. I told the supervisor that I was very disappointed and it was not a pleasant stay like my last visit to their hotel was. She immediately defended the hotel's actions by saying that in the summer all rooms are booked and no one gets early check in. I told her that I understood this, but that since check-out was at 11am, it would have been nice to have a room cleaned as soon as possible to accomodate a repeat guest who was feeling poorly. She seemed put out by this suggestion.

I'd like to say that not once during my stay at the hotel was I greeted with something as simple as a smile. There was no friendliness, and the staff stood there braced for whatever request or demand a guest might make. It's super close to the park, and that's the advantage of staying at this hotel. You won't get much more than that. I will not be staying here again.

Stayed 3 days + 2 nights in mid-June 2008 in a mini-suite with 2 queen beds. Originally booked directly through hotel which quoted us $147 AAA rate; but, we later found $136 rate online at www.bestwestern.com website. Hotel refused to match web price and we ended up canceling the $147/night reservation and booked the room via company website at $136/night instead.

Other reviewers were right...you can't beat the location of this hotel; it's immediately across the street from the Disneyland gates. Great especially when you have little kids.

Some hotels are old but don't look or feel it; however, this one does (look and smell "old"). Was in Room 374, and it was (marginally) clean. Towels were coarse and scratchy. Carpet was dark and dirty--never allowed any of my family members to go barefoot while in the room. Room had a musty smell and bathroom had mildewy odor; toilet itself was a big "eww"/"ick". Although room had a refrigerator and microwave, beware that housekeeping staff likes to reset/turn off the refrigerator, thereby allowing all of the food contents to spoil while you're at Disneyland.

Front desk staff was 50-50 in terms of professionalism, being knowledgeable and courteous. When I asked the young woman at the front desk one evening how to retrieve voicemail messages on my phone, instead of saying "I don't know how but let me find out and get back to you", she instead gave me information which was utterly useless ("all you need to do is press 6" she said which doesn't do a thing). However, the young man working the evening/night shift was helpful when it came to answering questions about Disneyland, etc.

Continental breakfast at Captain Kidd's is ok, with short hours available to hotel guests (7:30am-9:30am). Get there early if you want any doughnuts, because they're usually gone by 8:00-8:30am. OJ was bitter, but bagels were fine and the coffee was adequate.

Would we stay here again? Hard to say. Location and price can't be beat, and perhaps if it was only for one night.

Found and booked this room via Resideo.com -- if you're visiting Disneyland, this is as close as you can get (without staying at one of the Disneyland hotels). It's located across the street from one of the main walkways to Disneyland, right at a crosswalk. We literally could leave our room and be inside either of the theme parks in 5 minutes!

The staff was very pleasant and cheerful. We arrived before our room was ready, but they held our bags so we could go explore the area. The room itself is very spacious. Near the door is a couch (which folds out as a bed) and a desk. There's a TV, mini-fridge and microwave next to the desk, and a small divider separates the couch from the main bed (which is comfy). The bathroom is adequate.

Unfortunately, our room was located near the front of the hotel, and right next to a staircase, so we could hear lots of outside noise (cars, kids, etc.). It was nice having the room near the front (so we didn't have as far of a walk), and I forgot to request a room near the back, so that's partially my fault.

The pool is small, but functional. We never took advantage of the free breakfast (located at the restaurant next door), but lots of folks seemed to enjoy it each morning. The restaurant also offers lunch & dinner (and a full bar as well).

We rented a car from Select Rent-A-Car, which has an office inside the hotel lobby. They brought the car to us, and we were able to leave the car in the parking lot and drop the key off at their desk when we were finished driving around later that night. We spent the day driving over to Hollywood, then out to Malibu. Was nice to get away from the area for awhile.

I'd definitely stay here again, if not staying at one of the Disneyland hotels.

Straight across the road from Disneyland and is definitely closest. Very friendly staff. Room was big and comfortable although a bit dark but we did not spend much time there so it was not important. Fridge and microwave in room. Excellent value for money and breakfast although not great was a bonus. Free guest computer with internet access.