I chose to stay at this hotel mainly because it was a mile from Disneyland. I was traveling with family (wife + 5 year old + 3 month old).
I specifically reserved a room with a refrigerator and microwave (paying $10 more than the same room without the fridge and microwave) only because of the convenience it offered to a family with small kids. But the moment I checked in (around 10 PM) I noticed that the microwave and fridge were missing! I immediately complained but was told that the best they could do at that time was offer the fridge and microwave of the lobby.
But that was not acceptable to us for various reasons and we declined that offer. So not only did the milk that we got along with us go to waste, I had to make a couple of trips to the grocery store in the middle of the night to get milk.
They did put in a fridge and microwave the next day, but given that we returned from Disneyland very tired late at night, the fridge and microwave went unused.
Come time for check out, I started to argue with the manager. Now, the pledge that was prominently displayed in the lobby was that if the hotel was not able to sort any issue in a timely manner and in a manner unsatisfactory to the customer, they would not charge the customer. So I asked not to be charged for the first night given all the troubles we had to bear, but the manager refused to cooperate. And when I mentioned the pledge that was prominently displayed, the manager bluntly told me that that pledge was not their's!
Eventually, I did get a $20 discount, but I am not going back to this hotel again.










