Unfortunately, we had a very bad experience at this hotel. We checked in on Sat. evening 3/8/08. We were woken up early Sun. morning to hammering and scraping above us. Mon. morning at 5:00 am the fire alarm goes off in the hotel. We evacuate the hotel using the stairs. The fire dept. arrives and checks the building. No fire (thank goodness). When I asked the fireman if the fire alarms were off and if we could return to our rooms, he said, "what alarms." He says to the front desk person, "you said there weren't any alarms." Why would the front desk person tell the fire department that? This really concerned me. So we finally go back to our room when we were awoken again at 9:00 am by the hammering and scraping above us. It turns out the room above us was under construction. (Why would they put a guest in a room below construction is a mystery to me). We had to pack up and change rooms. When we returned to our new room on Tues. evening it is infested w/flying gnats/bugs. After the night manager came to our room he suggested we sleep in another room for that evening and then change rooms again the next day. So we packed up AGAIN and changed rooms. The new room faced the freeway with a lot of traffic noise, but at least there were no bugs or construction! Okay, so we think maybe we are home free . . . not! The fire alarm goes off again at 3:30 am on Thurs. People evacuate again w/children and babies wrapped up in blankets. We stayed put because of our previous experience w/the fire alarm on Monday. We ended up leaving a day early because the kids just didn't want to stay at the hotel another night.
Okay, now for some good stuff: The physical hotel and grounds were very nice. The rooms were spacious and very clean. The kids enjoyed the indoor pool and whirlpool. The shuttle bus to Disneyland was a nice bonus. The complimentary breakfast was excellent and had every breakfast item you could think of.
The hotel did discount our room, but I felt it was still an inadequate amount. The problems we had the first 2 nights could have been completely avoided if they hadn't put us under a room with construction.











