So, having sent comments already to email without receipt or response..
Staff:
functional. don't have any 'spirit'
the groups other property, President Park, overall has a more lively staff. Management here needs to follow that example for managing staff.
Room:
Artwork and accents should be better quality.
In construction, floor to ceiling windows should be used for all rooms.
Having half-wall windows only closes off the energy of the room,
and blocks out valuable light space.
thick blankets should be better quality.
current ones are unpleasant color and texture.
do not go with rest of the room or design.
Facilities:
Gym is very poorly designed.
Cramped and uncomfortable to use.
Should be on a higher floor, and with an open view (See Grand President gym)
and proper normal ventilation.
Dining:
most of the room service menu items are not served as listed.
listed as a gourmet menu, but does not translate as such.
ingredients are skimpy.
for example
'eggs benedict- on english muffin' is served as two tiny poached eggs, served on 1 thin slice of standard bread, with a dab of mustard sauce. like a kid's lunch menu. this is not real eggs benedict.
'french toast, with cinnamon- is again standard grocery store bread, with no milk in the batter, and no cinnamon used anywhere in the dish. bland.
soups are served in little cups. but priced as bowls.
soup with vegetables have a couple tablespoons of said veg.
'solitaire mixed salad, with rock lobster and heart of palm' is served without either of those ingredients.
either the cooking staff need to prepare the dishes properly, and management needs to supply the ingredients to make the dishes as listed.
overall, the dishes bland and empty.
Maid: stacks wet dishes after wash without drying them
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Please consider for improvements!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
NBBKK, General Manager
(Management representative)
Sep 1, 2008
Dear Mrraem,
Thank you for your comments on your last stay with us.
We are glad to hear that you are a loyal customer of the President Park Group and would like to thank you for your kind support.
We have well noted your feedback on the service and have discussed this with all Managers concerned. We usually receive many very positive comments on the friendly service of our team and we are disappointed to hear that the service was not up to our high standards of hospitality this time. Please accept our sincere apologies for this matter.
We have well noted as well your valuable comments on the construction of the windows as well as the blankets provided in the rooms.
Regarding the gym set up, you will be pleased to hear that we are currently reviewing the general set up of the equipment to make the space even more comfortable for our guests' work out as kindly recommended by yourself.
We are sorry to hear that you have been disappointed by some of the dishes prepared by our restaurant and have reviewed these in details with our Chef for immediate improvement.
We sincerely thank you for taking the time to share these comments with us which will assist us in maintaining our guest satisfaction at all times.
We would like to apologize as well if you have not received the response sent by the Management earlier which seem to be due to some internet issue. Please do contact me again on my direct email in case you have not received the last email sent to your attention on August 26th.
We do hope we will have the pleasure to welcome you back again shortly to the Solitaire.
Warm regards,
Nathalie Burtin
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.