My husband and I stayed here for four nights earlier this month, partly for business, partly for pleasure. We had a wonderful room, with huge bathroom and plenty of storage space, on the 19th floor.

The business centre provided excellent overnight service on a print job, which though expensive was 100% correct, a small miracle when my husband wasn't around to check they were on the right track.

We asked the hotel to provide a car one afternoon which was a great service at a fairly reasonable price, but with hindsight could have been achieved at a fraction of that price with an ordinary taxi. Something to bear in mind if budget is an issue.

Only one small complaint about this lovely place. One morning we went down around 11.45 to the cafe/brasserie for an early lunch. They had finished serving breakfast but not yet started the lunch service, which was fair enough, but they then had trouble providing anything from the simple 24 hour menu. This was a minor issue as we were having a great time, but they really shouldn't say a place is open 24 hours if it isn't - and a meal in the late morning isn't that outlandish.

Great location in Dubai's business district. Great in-house food outlets... TV's are too small... too far away from the bed... Internet access very very slow.... Must see is VU's bar on 51st floor.

Have never been through such a horrific experience in my life before, I was booked at a corporate of around $350 and i had arrived on an emirates flight which was delayed for 5 hours and once i got to the hotel it was after 2am and having got to the check in desk they didn't have my reservation! Not only that but they were also completely full and couldn't offer me any rooms, so i waited about 10minutes after which they claimed they could give us a room but at a rate of $700, ludicrous price but what choice did i have at around 2.30 am, i couldn;t get a taxi to drive me and the wife around dubai at that time of the morning looking for a hotel... so i had no choice and took it, i requested for a non smoking room on a high fllor with a nice view, when i got tot he room it was a smoking room on a medium floor with absolutely no view exceot for that of the back of the hotel! I then called up reception and 2minutes later they moved me to the 39th flooe non smoking room with a nice view of sheikh zayed rd, where did all these rooms miraculously appear from i wonder and why weren;t they simply offered to me in the first place!?

The decor in the room was very poor and dated, perhaps i would not have complained if i wa paying half my rate byt when i keep that in mind you have to expect alot more from the hotel, a few years ago when this hotel opened it would have been sufficient but now its not quite up to the standard of other rooms, they didn't even have a flat screen tv in the room, those old style tvs and it was pretty small! Bathrooms were also quite small compared to oher hotels and although i couldn;t fault the service they seriously need to do something about the rooms...

Eventually i checked out in the morning and found a much better rate and room at the shangrila.

I would not reccommend this hotel for anyone unless it was at a very good rate, yes the location is good if you are working at the dubai financial centree but other then that i found nothing good about the hotel, back in the day it was inm its prime but no longer.... Also there is absolutely no ventilation in the rooms, no windows anywhere...

I stayed here before and found it perfect in every way. Still, the standards are high, but no longer perfect. So this review purposely ignores all the good stuff, in the name of providing a counterpoint.

Dubai hotel prices continue to rise, yet occupancy is almost total across the city, so there is a danger the customer will lose out on service. However $700 is $700 and I am going to want the highest standards!

Problem 1, in the bathroom, my plug did not close in the sink. It was impossible to fill the sink, just to get washed or have a shave. I hate it with a passion when hotels get something basic wrong like this. Anyway I muddled my way through and reported the problem to reception.

Problem 2, they never fixed the sink. Not on day 2, and not on day 3.

Problem 3, for half my stay (3 nights), the internet did not work in the room. The IT manager visited, fiddled with wires, promised to come back, then vanished. Sometimes it worked, sometimes it didn't, well - that's life in Dubai I guess but not good enough at this price. It's a business hotel, and I really have to do my work!

Problem 4, on check out, I was asked : "Did you have a nice stay?". Answer : "Actually, this time there were a number of problems, and they were X, Y and Z". The reaction of the staff, was to look embarrassed, glance nervously at each other, and carry on emptying my credit card. There was no attempt at escalation, or customer care. I see this kind of empty fawning customer service in lesser hotels in Dubai (lots of bodies but no-one to actually sort anything out), but always assumed Jumeirah is above that.

My colleague had unused minibar items on her bill. After protest they took them off. Then, when it was my turn to check out, I found they had simply transferred these items onto my bill, with her name against them. More bad feeling.

It's still a great hotel, architecturally stunning, and basically delivers the goods. The rooms are looking a bit dated now. The thing needs a new shot of management energy in order to justify the continuing high prices. That should come before the refurb. I don't want a prettier room with a bust plug.