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Royal Palms Resort and Spa: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 137 Reviews
5.0 of 5 stars
108
4.0 of 5 stars
16
3.0 of 5 stars
4
2.0 of 5 stars
3
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#1 of 174 hotels in Phoenix
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 119
  • Address: 5200 East Camelback Road Phoenix, AZ 85018
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Spanish Mediterranean-style estate dating from 1929 with stone fireplaces, tapestries, tranquil gardens; situated on 9 acres. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Check Rates: $431 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Royal Palms Resort and Spa

( 15-19 of 137 )
“Wonderfully relaxing with great service”

Royal Palms Resort and Spa

Aug 19, 2008
1/1 found this review helpful

My wife and I decided to visit Phoenix to get a break from the humidity where we live. After much research, we settled on the Royal Palms. We were not disappointed.

On arrival, the valet staff were cheery and helpful, even offering to run small errands for us, such as a trip to the corner store, etc. The check-in process was smooth and the gentleman helping us with our bags was well informed about the resort's features, history, and amenities. The property is lush and well planted - a tropical oasis in the middle of the dessert. Beautiful.

The rooms were clean, warm and inviting. The view of Camelback Mountain from our room was very romantic. The housekeeping staff were very thorough and the nightly turn-down service was a nice touch.

I was suffering from a cold so we decided to stay in one evening. My wife ordered room service and when the wait staff arrived and noticed the cough syrup on the table, he showed genuine concern, explaining that the Royal Palms took illness very seriously and he would be happy to have the chef prepare some chicken soup and a hot toddy.

Caring and attentive service was found throughout the property, with the pool attendants offering the best service. They were always ready to fill a drink, bring a glass of water, find a chair, refresh towels, etc. The pool bar closes a little early (6pm?) but the pool and hot-tub remain open all night. Great relief from the heat. The pool area was basically adults only. There was an occassional kid, but I got the impression children weren't encouraged. In fact, I overheard one of the valet's radio the pool attendant to let him know that "Shamu" had arrived (a family with an inflatable whale). They put a stop to that and we never did see Shamu or the kids.

The restaurant was exceptionally good, although I did have one negative experience when I chose to sit outside to eat. We sat for about ten minutes and never did see any wait staff, even though the maitre'd assured us there was service on the patio. To be fair, it was very hot and nobody in their right mind would want to be outside and I was sick and didn't wait very long before leaving to head to our room.

The lounge, adjacent to the restaurant had a great selection of drinks, a funky vibe, and great entertainment. It was hard to find a seat, but once seated the service was very attentive.

My wife and I both had spa treatments while we were there. The spa was nothing spectacular, but very comfortable. Noticing I had a terrible cough, the masseuse even took the time to call me the next day to give me the name of a cough syrup his doctor had recommended to him.

I noticed that some travellers complained about the $22 per day resort fee. This fee includes valet parking and all tips. It is a bargain - you would spend that much on valet in most hotels.

Speaking of valet, if you call ahead before leaving your room, the valets will have your car ready and waiting with the air conditioner on.

I fell in love with the place and will definitely be back.

  • This TripAdvisor Member:
    • Liked — Staff were eager to please
    • Disliked — Pool bar closes early
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewWoodworth's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: September 12, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Great food / Wine, Shopping, Golf, Spa, Other
Was this review helpful? Yes No
Check Rates
Average price*: $431 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“You won't be disappointed”

Royal Palms Resort and Spa

5 of 5 stars
Birmingham UK
Aug 19, 2008
1/1 found this review helpful

Just returned from a wonderful holiday touring Arizona, Nevada and Utah and the Royal Palms Resort and Spa provided the neccessary calm and tranquility in an otherwise hectic schedule. The suite was large large and beautifully appointed and all of the staff went out of their way to be helpful and welcoming. Although the temperature was 114 degrees, the pool was open 24 hours and provided a relaxing way to cool off. The food was excellent, as was the live music in the lounge. The gardens were beautiful, the Camelback Mountain provided a dramatic backdrop and the hotel was exceptional. More like staying with rich relatives in sunnier climes than staying in a hotel (If only I had some).

  • This TripAdvisor Member:
    • Liked — Individually styled rooms with no 2 the same
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spacemonkey5's Summary
Date of Stay: August 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 50-64
Member since: October 21, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Outdoor / Adventure, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $431 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“I would recommend this hotel to anyone!”

Royal Palms Resort and Spa

Aug 7, 2008

My fiance and I booked our trip to Arizona on a whim, acutally - after a few too many glasses of wine one night. We had never stayed at the Royal Palms but after finding a great packaged deal and reading how highly rated the hotel is, we decided to take advantage. (Not until the next day did we realize we'd be going in the scorching summer heat). Despite that, what a FANTASTIC trip!!! I have nothing but excellent things to say about the Royal Palms. The staff is incredibly friendly and helpful, the grounds are unlike any I've ever seen, and the rooms were comfortable and private. There was such attention to detail from the minute we arrived. Really, the privacy, service, atmosphere and detail are more along the lines of a top notch b&b than a hotel.

Valet parking is included with your stay, which is very nice. If you do book through a site like Travelocity, note there is a $22 per night fee for gratuity, so there will be some extra expense involved once you arrive. The pool does look a little small, but we found that it was definately enough room for the amount of guests. I would highly recommend the Royal Palms!

  • This TripAdvisor Member:
    • Liked — Attention to detail
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJFuller's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: August 07, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $431 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Pefect getaway for worn-out moms”

Royal Palms Resort and Spa

5 of 5 stars
Highlands Ranch, CO
Aug 6, 2008

A friend & I recently stayed for 3 nights at the Royal Palms. All I can say to sum it up is "WOW". Once you pull up into the courtyard, you feel like you are transported into another world. Aside from the immaculate service and lush, impeccable grounds, the vibe is the ultimate in laid-back luxury. Trust me, you will not have to lift a finger while you are there. We went into Old Town Scottsdale once and came to the conclusion that there was really no point in leaving our perfect oasis!

The resort is perfect for a romantic getaway (next time we are going with our husbands, and trust me, there will be a next time!), but if you go with a friend you'll feel right at home too. People actually dress for dinner - this is not a t-shirt & shorts place, which is oh so fun if you're used to being in mommy-mode. If you are looking for a restful, tranquil vacation with amazing dining and a decadent spa, this is the place for you.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $431 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Relaxed and LOVED our stay”

Royal Palms Resort and Spa

Aug 5, 2008

We decided on a last minute stay at the Royal Palms and could not have been more pleased. It was the most luxurious hotel that I have stayed at in a long time and is so relaxing. We opted just to stay in one of the standard rooms and it was fabulous. It is like having your own little villa with a small patio overlooking the lime trees and Camelback mountain. We never head another person walk by our room or any other noises during the day. The pool is quite crowded so if you are going to hang out at the pool then you might not like this hotel but if you are going for some relaxing ambiance then this is the place. We will be returning.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ftnukesjb's Summary
Date of Stay: August 2008
Member since: August 05, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $431 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Royal Palms Resort and Spa

( 15-19 of 137 )
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Royal Palms Resort and Spa Address

5200 East Camelback Road, Phoenix, AZ 85018