My wife and I decided to visit Phoenix to get a break from the humidity where we live. After much research, we settled on the Royal Palms. We were not disappointed.
On arrival, the valet staff were cheery and helpful, even offering to run small errands for us, such as a trip to the corner store, etc. The check-in process was smooth and the gentleman helping us with our bags was well informed about the resort's features, history, and amenities. The property is lush and well planted - a tropical oasis in the middle of the dessert. Beautiful.
The rooms were clean, warm and inviting. The view of Camelback Mountain from our room was very romantic. The housekeeping staff were very thorough and the nightly turn-down service was a nice touch.
I was suffering from a cold so we decided to stay in one evening. My wife ordered room service and when the wait staff arrived and noticed the cough syrup on the table, he showed genuine concern, explaining that the Royal Palms took illness very seriously and he would be happy to have the chef prepare some chicken soup and a hot toddy.
Caring and attentive service was found throughout the property, with the pool attendants offering the best service. They were always ready to fill a drink, bring a glass of water, find a chair, refresh towels, etc. The pool bar closes a little early (6pm?) but the pool and hot-tub remain open all night. Great relief from the heat. The pool area was basically adults only. There was an occassional kid, but I got the impression children weren't encouraged. In fact, I overheard one of the valet's radio the pool attendant to let him know that "Shamu" had arrived (a family with an inflatable whale). They put a stop to that and we never did see Shamu or the kids.
The restaurant was exceptionally good, although I did have one negative experience when I chose to sit outside to eat. We sat for about ten minutes and never did see any wait staff, even though the maitre'd assured us there was service on the patio. To be fair, it was very hot and nobody in their right mind would want to be outside and I was sick and didn't wait very long before leaving to head to our room.
The lounge, adjacent to the restaurant had a great selection of drinks, a funky vibe, and great entertainment. It was hard to find a seat, but once seated the service was very attentive.
My wife and I both had spa treatments while we were there. The spa was nothing spectacular, but very comfortable. Noticing I had a terrible cough, the masseuse even took the time to call me the next day to give me the name of a cough syrup his doctor had recommended to him.
I noticed that some travellers complained about the $22 per day resort fee. This fee includes valet parking and all tips. It is a bargain - you would spend that much on valet in most hotels.
Speaking of valet, if you call ahead before leaving your room, the valets will have your car ready and waiting with the air conditioner on.
I fell in love with the place and will definitely be back.















