Stayed in a two-bedroom casita at the resort for a several day conference held there. The casita was in need of updating, had a musty smell, and my colleague and I had to call maintenance the first night because the carpet outside the downstairs bathroom was wet and there was a dripping noise. They concluded that the previous guests had probably left a leaky cooler there and brought in a noisy fan we let run overnight- it was there for the rest of our stay. The resort is sprawling- not ideal for people attended a conference who want to pop into their rooms in between sessions. The conference facilities were great other than the 3rd floor (rooftop) rooms, which were way too warm. The restaurants are OK, but the more casual of the two is certainly overpriced. The pool areas are lovely, but service all over the property is lacking. I gave it an "above average" rating simply because of the availability of the pool complex.

My husband and I just got back from a two week trip including Sedona, the Hopi Reservation, Durango, Co, and Phoenix. We are HiltonRewards members and used out points to stay at the Hilton in Sedona (fabulous), the DoubleTree in Durango, (wonderful), and the Point Hilton Squaw Peak Resort in Phoenix...not so much.
First of all, the air didn't work - it was 112 when we got there. Nothing was ever done. Second, we had ANTS...everywhere. The blinds didn't work and the housekeeper kept moving our things around to where she wanted them. The resort itself seemed run down. The pictures made it look much larger than it is. A "professional" miniature golf course winds around the lazy river at River ranch and inner tubes covered the whole golf course. We, along with several other people couldn't even follow where the holes were. One minute you were on top of a hill, and the next minute you had to cross over a hole someone else was playing to get to your next hole. While we were there, they also had an adolescent basketball conference. Banging of doors, yelling, running up and down the stairs, and yes, one night some kids tried to break into our room. Unfortunately, I was in it! I chased them down the corridor and made sure they understood I didn't find their attempts funny. All, in all, not the most relaxing time. I must say, however, that the HIlton in Sedona was absolutely fantastic, as was the DoubleTree in Durango, Co. My husband and I have stayed at Hiltons for years and the Squaw Peak resort was the worst Hilton we've ever stayed at.

So, I decided for my birthday, I wanted to go away (but not out of town) for a weekend. I picked the Pointe Hilton Squaw Peak because it claimed to have some really good deals for a pretty decent price. Well, let me tell you - going to a resort in the off season, is not all it's cracked up to be! When we checked in, the staff were NOT friendly, no one offered any help with baggage, and they did not give us the coupon book we were supposed to get or our $50 dinner coupons. Our room was okay, but the shower/tub did not drain. Our neighbors were packed about 20 to a room and there were constantly huge bags of garbage sitting out in front of their door. None of the elevators worked (we were on the 3rd floor) and none of the ice machines worked. The pool areas were nice enough - of course, when we got there, we couldn't get tubes for the lazy river because the pump to blow them up was broken. It just seemed like everything was broken or out of order. When we asked the person at the front desk about the coupons we never got and the dinner vouchers, he was completely unhelpful and pretty much told us, "Sorry 'bout it - it was your responsibility." No, actually is wasn't my responsibility, I don't work there!! So, if you're planning on staying here, you might want to reconsider - the staff are not very friendly, and definitely do not feel they should go out of their way to accomodate you. I can say that both nights we ate at the Lantana Grille lounge and the food was very good and our server was an absolute joy! But we probably will not stay here again - or advise anyone else to stay here.

Lots of families enjoying the pool scene during a 110 degree summer. There are several swimming pools, which makes it nice for children of any age. I traveled with my 8 and 3 year olds, and they felt safe throughout the property.

We hired a Town Car to and from the airport ($30 each way), then rented a nice Toyota for a couple of days from the on-site Beverly Hills Rental Car (competitive rates - no need to wait in line at the airport).

Food prices and food were OK - one child eats free with adult entree purchase, and you can expect resort prices. There is a grocery store and pharmacy about half a mile from the resort - stock up on goods there.

Free shuttle service to the other Pointe Hilton resort. That one had tremendous views of the city, but the famed Different Point of View restaurant was closed when we went.

Downsides? Only a small mini-bar fridge in the room. We didn't see a concierge until the day we left. The building itself was not really all that impressive.

Overall - great value.