We stayed at this hotel after consulting trip advisor. And somehow I missed the reviews specific to room issues. We booked a grand deluxe room through AMEX FHR and upon arrival, asked for the upgrade to a one bedroom suite. There weren't any available (one of the challenges with a smaller property). They promised to try and upgrade us to a larger room the next night if one became available. (They never did call to inform us either way.) We also found out later that the one bedroom suites aren't much larger and don't offer fireplaces. The saving grace in our tiny, antiquated room was the fireplace so don't book a room without one. Our patio backed up against the new spa construction site - there is no spa on property currently and the fitness center (under remodel) is temporarily and tightly forced into two adjoining rooms (stay away from rooms above 300 on the far side of the property, across the service road). Peering over the wall into a ditch, listening to the hum of a generator did not incite feelings of romance so we decided to look at a couple of alternate locations. Both were above 300s and overlooking the ditch. Room design was longer with less patio space, no real sitting area (couch was very awkwardly squished to the side of the wall) and furnishings were reminiscent of my grandmother's living room (think lace doilies, gold lamps, floral patterns). We opted to stay where we were. My husband's real complaint was the lack of space in the room (he's 6'2") and he joked that we are much bigger people than we were in 1927. Our room contained a king size bed (very comfortable with beautiful linens) a small queen anne style loveseat (very small) and tea table. There was a dresser along the side wall. It was diffcult for us to both move around at the same time. Once we settled in, we decided to walk the property - the true reason we chose the Bel Air ( a sanctuary in the bustle of the city). I'm sad to say, we were sorely disappointed. The swan pond had one swan with a sign "do not feed the swans" we joked it should read "do not feed the swan" We walked along the creek and noticed empty bottles and trash strewn about. We made our way up to the herb garden and walked through several spider webs. Throughout the property we noticed hand carts, buckets, other service items in plain view of the walkway. We decided to spend our time on property in our room. Fortunately, we had an extensive itinerary planned off-site, but we chose the Bel Air for the quaint experience and at the end of the day, we would have prefered the predictability of the Four Seasons. The food was good and service was definitely 5-star, but overall the experience was over-priced and over-rated. We won't be returning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
People with disabilities, Older travelers, Pet owners, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Great food / Wine, Concerts / Music festival