I celebrated my birthday in the hotel's restaurant. i called them to confirm if there is any charge for serving the cake i bring in. They said I shouldn't worry, the cutting is complimentary. At the end of the nigth they charged me $5/person for the cake. When I mentioned this to the manager he had an attitude and i ended up paying $50 extra. Also, there are 2 restaurants in the hotel, which I didn't know in the beginning. 1st i made a reservation for 6 people, and when i called them to increase the reservation to 10 people and the girl on the phone took my credit card # because it is necessary for reservation over 8 people. I know that it is normal. But when I went to the restaurant, there was a reservation for 6 people, and they didn't know who took my card #. Also they checked the other restaurant too, but there was no reservation over there, too. What a serious management. We spent $700 in the restaurant and it was a horrible and slow service. I guess too many people are trying to get in the restaurant, that's why they don't care to please you. They just want to take your money. I am not going back there again.

Used to stay here since it was the only hotel in Westwood. They let you know they were the only choice. Not so great service. Employees have an attitude.

My husband, mother and I stayed at this property for my daughter's UCLA law school graduation. We had requested an early check in and were given our rooms at an even earlier time than requested. The staff was friendly, attentive and helpful. As Starwood members we were given an upgrade on one of our rooms to a beautilful, large suite, which was perfect for our needs as we were able to have a little pre-graduation celebration.
The hotel is situated extremely close to the UCLA campus, and it made it easy to get to the ceremony. My only complaint would be that their complimentary car service, which delivered us to the campus, stopped running at 5:00 and we had to call a cab to get back to the hotel, but that was a minor inconvenience. All in all the hotel was perfect for our needs and made a memorable and exciting day even better.

I had been here already a few times a few years ago before the renovation of the rooms and things are going better. Room was big, hip and comfortable. Staff is professional, although things went a bit wrong at check in and check out, and although trying to act cool, not snotty whatsoever. The Thirtynine restaurant is nice, the pool area a bit small. Location is ideal if you want to be central in LA, although nothing is going on in this neighbourhood. Prices are reasonable if you look at the quality. In general: a good choice for travellers that feel young.