Before submitting my review, I read some of the other recent ones here to see if my experiences and opinions were unique. They're not.
I stayed as part of a party of 7 and find it hard to write an objective review as the attitude of some of the staff varied, as others found, from outstandingly courteous, polite, and professional, to downright rude and obstructive.
To begin with the positive, the location and facilities of the hotel, whilst not the best on the island, are more than acceptable and are good value for what is an expensive destination.
The food is good average, and one of the chefs, I believe he is an Indian, specially prepared the Wahoo that we caught on a deep sea fishing expedition and it was utterly delicious .... my mouth is watering at the memory and I'd love to know what spices he used!
Some of the staff deserve mention by name for their professionalism and friendliness. Christian, Ramoo (restaurant staff), Tim and Zena (concierges), Isaac at the pool bar, and Paul the tennis coach are amongst these. Others are at the opposite end of the scale and should not be in the hospitality industry.
I filled in a guest comment card on leaving and the next day had a personalised email from Mr. Martens, the general manager. Given that such things are usually ignored, that impressed me and shows that the management are concerned.
Our rooms were spotlessly clean and well maintained, but after the first night we asked to change rooms as the original room was on the ground floor and we were not totally happy about sleeping with the sliding doors open (I loathe air conditioning). The evening receptionist (Jodi) who arranged this was charming, but when I went to reception in the morning, as per her instructions, to ask for the move to take place, the receptionist on duty told me rudely that she knew nothing about it and that I should have come before 9 am for the move to be done. She then more or less dismissed me and I had to insist on being dealt with.
Overall a pleasant stay but the quality and character of the resort are marred by the attitude of a small precentage of the staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Pet owners, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Golf