9 Beaches’ slogan “Do the unexpected Bermuda” is completely accurate as well as misleading.
When planning our honeymoon, we did a great deal of research on 9 Beaches and read many reviews. Deciding that we fit better into flip flops than stilettos, we booked our nine day honeymoon at 9 Beaches. While the ultra casual environment, beaches, and breathtaking snorkeling make 9 Beaches a perfect weekend getaway location, the “unexpected” aspects of 9 Beaches make a longer trip less than ideal.
Snorkeling/Beaches: True to its name, the beaches were the most amazing part of 9 Beaches. We brought our own snorkel gear and had the most amazing time. Unlike Hawaii, the Bahamas, or other beach destinations (even those in Bermuda) the beaches (except for the main and public beaches) were largely unspoiled, relatively secluded, and the snorkeling was breathtaking. We saw hundreds of fish, amazing coral reefs, and even small boat wrecks. We swam each day for hours and hours and this was truly the best part of our vacation.
Cost: We selected 9 Beaches’ “Romance Package” in a “Top Banana Cabana” which cost us an average of $467.03 per night, but when factoring in taxes our actual cost was an average of $555.72 per night not including food or activities. When we arrived, we were issued a coupon book to redeem the items included in the Romance Package and sent off to cabana #15 (the subject of a July 6, 2008 review). Later when we tried to redeem the coupon for champagne and chocolate dipped strawberries we were told 24 hours notice was required and we were given a lengthy order form that we had to complete and submit to the front desk—not very romantic. Surprisingly, the bottle of “champagne” included in this costly package was actually Korbel Brut sparkling wine (average retail price $11.00 US).
Service: We were extremely surprised by 9 Beaches’ lack of hospitality. Staff members ranged from pleasant to morose, with the vast majority of staff acting simply indifferent. When the tropical storm (Hurricane Bertha) hit, the social atmosphere became gloomy and most staff seemed downright depressed. It appeared that many of the staff members reside in a complex on the resort property and we observed some staff working what appeared to be over 12 hour shifts—which may explain the lack of morale. Some mornings the wait staff at breakfast sat us and offered us coffee or tea, and some mornings they ignored us. The fact that each day there was a yummy display of fresh fruit at the complimentary breakfast with a sign that read something to the effect of “Please Do Not Take The Fruit, It Is For Display Only” summed up 9 Beaches’ approach to hospitality.
Cabana #15: The location of our cabana, at first, appeared perfect. It was relatively secluded compared to the opposite side of the resort which looks like a densely populated campground, and our cabana was located right on the glorious ocean. The furnishings were spartan, but comfortable. It wasn’t until the tropical storm hit that we realized the limitations of our cabana. Thankfully we remained safe, but the power went out, the smoke detector wailed, the interior got soaked, and because the soft-sided cabanas on stilts have plenty of give to withstand hurricane forces we felt seasick literally days after leaving. Even without the fluke tropical storm, the cabana was consistently hot and muggy with little relief from the ineffective air conditioning unit, there was a great deal of subtle swaying movement, and we experienced another power outage not related to the storm.
Housekeeping: Housekeeping certainly kept us guessing. Our bed got damp and our bedspread was soaked during the tropical storm. When housekeeping took our soaked rugs out of the cabana they also took our bedspread and used a double beach towel we received as a wedding gift as a makeshift bedspread. Oddly, after a day they brought back the rugs, but they never brought back our bedspread—instead they continued to make our bed each day with our beach towel (see photo).
The Public Beach: As evening fell on our first day, we quickly discovered we were not as secluded in our cabana as we thought. In fact, our cabana was located on a public beach that on Friday and Saturday nights serves as the place for Bermudians to be and be seen. As dusk fell, several cars with amazing rims, motorcycles, and scooters passed our cabana with blaring music and thumping bass. When we ventured out on the path behind our cabana to walk to the lobby, we were honked at to get out of the “road.” During the course of our stay the public beach was filled with parties, kayak tours, and daycare fieldtrips. We also were hit with the odor of the farm on one particularly hot day. When we spoke to 9 Beaches they offered us a cabana change, but it was to a unit tucked closely between other cabanas so we stayed put.
Location: 9 Beaches is far removed from most of the restaurants, activities, and sites in Bermuda and transportation is very costly. We found our options for exploring or dining beyond the resort very limited—thankfully we were able to walk to town to get groceries which we kept in our cabana’s mini-fridge. We even had to walk to Cambridge Beaches for the couple’s massage that came with our Romance Package. While normally a 20-minute walk would be great, the sweltering mid-day heat coupled with the extremely narrow road littered with junk and road kill did not set a very romantic tone.
Overall: The natural beauty and beaches make 9 Beaches a great place to go for perhaps a weekend, but at over $550 per night, the lack of service, extremely high cost of food, activities, and transportation, coupled with the secluded location makes 9 Beaches a poor choice for an extended vacation—particularly a honeymoon. Thankfully, 9 Beaches permitted us to break our reservation and leave early. We scurried off to the Fairmont Hamilton Princess where we missed the beaches, but for about the same nightly price ($561.39 including fees and taxes) we were greeted with amazing hospitality, service, and entertainment. The Princess staff even congratulated us on our marriage—a small gesture that meant a lot to us after a long seven days at 9 Beaches.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.