We recently visited Maui for our honeymoon. When we arrived at the Hyatt we were amazed at how beautiful it was. We had a partial ocean view room and had a great view. With the balcony open we could hear the ocean in our room. It was on the beach - just past the pool was the ocean. The staff was friendly. The pool was great. The lobby is amazing - all open with palm trees and penguins and flamingos. It was so nice. There are a lot of nice shops and the Italian restautant is great - we ate there twice!

We stayed at the Hyatt 9/8-9/14. The weather was about 86 degrees, sunny and breezy. We initially had reserved a partial-ocean view room but upgraded to a full ocean view once we found out it was only a 25% ocean view. What we ended up with was right in the center of the main building with an unobstructed view of the ocean and the main pool. It was gorgeous. The room was nothing special but the grounds are lush and well maintained. The kids loved the wildlife in and around the lobby area. In the mornings you can feed the fish in the pond. They are huge and take the food from your hand. We spent most of our time at the kiddie pool. Perfect temperature, shallow enough for toddlers, fun kiddie slide. There is also a dark tunnel waterslide for bigger kids and adults. It was a blast! A little scary the first time then loads of fun. Nice Pina Coladas and popsicles poolside. We also used the fitness center and the spa often. The gym faces the ocean view and has nice equipment with TV monitors so you can watch or listen and look at the view if you like. Nice ice cold towels to cool yourself down after your workout or you can go into the spa next door, small but pleasant. The food in the hotel is alright, nothing too memorable. We particularly liked the Cascade Grille. Nice seared Ahi entree, the sushi was just ok. Everywhere is kid-friendly though and they always had kiddie menus and crayons for our 2 and 3 yr. olds. We thought the staff was very friendly, especially the groundskeepers and housekeeping staff. ..always an "Aloha" in the hall. Peggy in the Activities office was super friendly and set us up for a helicopter tour. We used Air Maui and took a great 45 minute flight around West Maui. Snorkeling is great over at Black Rock in front of the Sheraton. Lots of other snorkelers but that didn't scare the fish away. Overall, we loved it. Great week to go, not crowded at all, all of the summer crowds gone.

This hotel has beautiful grounds, open atrium, upscale shops, and a terrific pool.
I am glad I booked at a deep discount. The service of the employees is only borderline friendly, and when the highlite of the hotel is clean room service, well, that tell you something.
Many reviews complain that this hotel has no beach, but if you are out and about, Maui has so many beaches this is no detraction.
The pool, ambiance, and grounds are the best part of our visit to this hotel. Prepare to pay $10 just to use a float device.
The staff was only borderline friendly and helpful. The front desk is totally about driving hotel revenue, period.
There have also been many comments about the parking here, I found out there are actually two parking lots here you can use to avaid the $20 valet fee per day.
The largest parking lot is where employees park, go figure? Parking was always full, and congested.
The rooms look like the were decorated in the 90's, not bad mind you, just not the most modern, especially for an expensive hyatt.
Room staff was top notch, very clean.
Would I stay there again? I think there are better options available.

We were on our honeymoon and I can honestly say both Maui and this hotel are heaven on earth, from the moment we walked in we felt we were in total luxury!

The staff were all very friendly and professional and we were given a free bottle of champagne the night after our arrival and some great advice about the local area. The hotel foyer is open to the sky and has parrots, penguins and huge palm trees with wildlife all around the hotel, the views from the bars out onto the sea were breath taking and after a long flight the cocktails were fabulous!

The restaurants in the Hyatt were so good we had to really force ourselves to try other places, the fresh fish was delicious as was the sushi, in fact we didn’t have one meal we didn’t thoroughly enjoy!

Breakfast in Swann Court is glorious, although I’d advice against the buffet as it is ridiculously huge and the normal menu is very extensive.

The hotel is situated about 45 minute’s form the airport and you will need to hire a car to get around. We wanted to go diving so used the hotels car rental company and were very pleased with the service and the price.

We noticed that everyone is advised to drive the “Road to Hana” which is a perilous drive for hours and hours with nothing at the end of it, everyone we spoke to who had done it felt the same as us …don’t bother. We had to decide between that and the volcano and I think we’d have preferred the latter. The hotel Luau was very pretty dire and very much aimed at tourist rather than having any authenticity, it did have a very good bit at the end and it did have a free bar.

There are some lovely shops in the hotel and at the Whalers Village just a short walk away. For more shopping you require a car.

Our room was a partial ocean view with one balcony facing the ocean with palm trees and the second balcony facing the mountains with the rainbows and clouds rolling down (we had fabulous weather too!)…it was spectacular.

In the evening staff light torches around the hotel and you can sit watching the sunset in the hammocks by the beach…it really is phenomenal.

This hotel is amazing, Maui is beautiful and for a honeymoon this hotel ticked every box…we can not wait to go back!!!