After reading several negative reviews on Trip Advisor, I was a little worried about my decision to stay at the Hyatt.

No Worries - we really liked everything about the Hyatt! We had booked the least expensive room type - and the room we were given was just great. It overlooked the garden area and the pool, and we could even glimpse some of the ocean. With the balcony doors open, you could hear the sound of the waves. The room itself had one of the most comfortable beds we've ever slept in, plus a sofa & coffee table, chest and a desk - a fairly spacious room. The balcony was large enough for a table and 2 chairs and felt very private and secluded with all the surrounding greenery. There was a big walk-in closet with safe and a coffeemaker. Best of all, there was a refrigerator in addition to the minibar. There's a nearby Safeway on the way to Lahaina, and we kept the fridge stocked with cold drinks. It wasn't a fancy room, but it had everything we needed and we enjoyed it very much.

When we vacation, we usually have a big breakfast and then skip lunch - so I purchased a package with daily breakfast buffet included. The buffet is terrific (though I wouldn't have wanted to pay for it a la carte!), with a big selection of cold and hot dishes and omelets made to order. We would walk early every morning and then go to breakfast, and there was never a wait. But by 8:30 am, the lines start to get long - so go early.

We liked the Kaanipali location. There's a nice walk along the ocean that passes all the hotels and Whaler's Village (an area of restaurant/shops. There are 2 golf courses - nice but not great, and you get free rounds for touring the Marriott time share next door. If golf is important on your vacation, you probably already know you want to be at Kapalua or Wailea (assuming you're willing to pay the prices!). The pool at the Hyatt is huge and gorgeous, so if you're into tanning, it's a terrific place. The beach is not much, but all the beaches on Maui are public, so you can walk towards Whaler's Village where other hotels have broader beaches, or drive to a really nice beach (like Fleming in Kapalua).

Parking is tight, but we always found a place in the public parking lots (valet parking the evening we arrived was complimentary - nice touch!). The hotel is centrally located, but you will really want a car to get around the island and out to different restaurants. As for restaurants, they're all expensive, but I'd skip the overpriced hotel restaurants and the overrated Lahaina Grill. We loved the Plantation House, IO Restaurant, and Mama's Fish House (which isn't nearly as far away as the concierge will tell you...)

What didn't we like? I felt ripped-off by the recommendations of the concierge and the extremely expensive and boring sunset cruise he booked for us. Walk along the beach and pick up some brochures for activities before you book the expensive ones the concierge will recommend.

All in all, we loved the Hyatt and would certainly stay there again if we went back to Maui (we probably won't because we much prefer the Big Island and Kauai).

We recently visited Maui for our honeymoon. When we arrived at the Hyatt we were amazed at how beautiful it was. We had a partial ocean view room and had a great view. With the balcony open we could hear the ocean in our room. It was on the beach - just past the pool was the ocean. The staff was friendly. The pool was great. The lobby is amazing - all open with palm trees and penguins and flamingos. It was so nice. There are a lot of nice shops and the Italian restautant is great - we ate there twice!

We stayed at the Hyatt 9/8-9/14. The weather was about 86 degrees, sunny and breezy. We initially had reserved a partial-ocean view room but upgraded to a full ocean view once we found out it was only a 25% ocean view. What we ended up with was right in the center of the main building with an unobstructed view of the ocean and the main pool. It was gorgeous. The room was nothing special but the grounds are lush and well maintained. The kids loved the wildlife in and around the lobby area. In the mornings you can feed the fish in the pond. They are huge and take the food from your hand. We spent most of our time at the kiddie pool. Perfect temperature, shallow enough for toddlers, fun kiddie slide. There is also a dark tunnel waterslide for bigger kids and adults. It was a blast! A little scary the first time then loads of fun. Nice Pina Coladas and popsicles poolside. We also used the fitness center and the spa often. The gym faces the ocean view and has nice equipment with TV monitors so you can watch or listen and look at the view if you like. Nice ice cold towels to cool yourself down after your workout or you can go into the spa next door, small but pleasant. The food in the hotel is alright, nothing too memorable. We particularly liked the Cascade Grille. Nice seared Ahi entree, the sushi was just ok. Everywhere is kid-friendly though and they always had kiddie menus and crayons for our 2 and 3 yr. olds. We thought the staff was very friendly, especially the groundskeepers and housekeeping staff. ..always an "Aloha" in the hall. Peggy in the Activities office was super friendly and set us up for a helicopter tour. We used Air Maui and took a great 45 minute flight around West Maui. Snorkeling is great over at Black Rock in front of the Sheraton. Lots of other snorkelers but that didn't scare the fish away. Overall, we loved it. Great week to go, not crowded at all, all of the summer crowds gone.

This hotel has beautiful grounds, open atrium, upscale shops, and a terrific pool.
I am glad I booked at a deep discount. The service of the employees is only borderline friendly, and when the highlite of the hotel is clean room service, well, that tell you something.
Many reviews complain that this hotel has no beach, but if you are out and about, Maui has so many beaches this is no detraction.
The pool, ambiance, and grounds are the best part of our visit to this hotel. Prepare to pay $10 just to use a float device.
The staff was only borderline friendly and helpful. The front desk is totally about driving hotel revenue, period.
There have also been many comments about the parking here, I found out there are actually two parking lots here you can use to avaid the $20 valet fee per day.
The largest parking lot is where employees park, go figure? Parking was always full, and congested.
The rooms look like the were decorated in the 90's, not bad mind you, just not the most modern, especially for an expensive hyatt.
Room staff was top notch, very clean.
Would I stay there again? I think there are better options available.