We got a great deal for 7 days at the Hyatt - we've been to Maui twice before, this was by far our best stay. I read a review about the interior needing an update and looking 70's...what?! I host a travel show and have stayed in the best hotels all over the world...the Hyatt measures up 100%. The rooms looked very modern with an "island" vibe, very spacious, extremely clean, salon quality shampoo/conditioner/lotions, nice partial ocean view (for the price, I was pleasantly surprised) pristine grounds and pool area (gorgeous African Cranes, Penguins, giant Koi fish, African Grey, Parrots...throughout the grounds).

I loved that the Kiddie pool area was separate from the adult pool area, so you're not bothered with the kids (in september kids are in school, so wasn't a problem anyway). My husband and I are 35 yrs. old, but we had a blast on the water slide (not for the weak-hearted). Had a little issue with the very expensive drink prices, but you're on vacation and this island's revenue is over 50% tourism, so give em a break.

Staff was extremely friendly. Some people gave the staff bad reviews, but honestly, isn't it impossible to please some people?

The beach outside the hotel isn't the best on the island, but there are so many great beaches in Maui, you're crazy to not explore as many as you can. There are several hammocks along the perimeter that were amazing to lay in and watch the sun go down.

The hotel sushi restaurant was excellent and actually had pretty good prices. The poolside grill also had pretty good food, but a little pricey.

You're just a short walk from Whalers Village - and the Hula Grill, which may be a chain, but is fabulous!!

The Hyatt Maui was generally pleasant – the hotel was clean and the staff were courteous. However, we were underwhelmed on arrival, after assuming it would be a luxurious honeymoon destination. It wasn’t – it was average. The hotel needs a bit of a revamp; it looks seriously 70s with the avocado paint everywhere! Our room was supposed to be non-smoking, but had a strong cigarette whiff. The pool area was very nice, as was the beach front and garden areas. The prices for everything in the hotel were inflated - you're paying London prices for a beer, for example. The biggest annoyance was the 'mandatory supplemental charge' of $15 a day for things like tea and coffee in your room, a daily newspaper and use of the tennis courts. I couldn't find any reference to this charge in the small print, and frankly I would have assumed it to be included, or at the least certainly NOT mandatory! Also, we were charged $20 a day for valet parking – but after pointing out that we didn't have a car this was removed from our bill. Overall, I wouldn’t have bothered paying the extra for the Hyatt. If I’d have known I would have booked into the Ka’anapali Beach Resort a bit further down the road.

Came here on our Honeymoon, and had a great time. Rooms were up to date and clean, the staff were very nice and helpful, and the grounds are spectacular. Great location and they were very organized with brunch and towels and all the little things. I would definitely recommend this hotel (and I'm a travel agent so my expectations are high)

Our family of 4 stayed here for 6 days 5 nights. It has been over 10 years since we have stayed here for our honeymoon. We thought the entrance/lobby seemed older but was still very beautiful. Breakfast was wonderful, exactly as I remembered. There was a line, but we got seated very quickly. The view was beautiful, and the buffet was a nice selection. Children 4 and under gets to eat the buffet for free. So, my younger son ate for free and my older son just ordered off of the kids’ menu.

The rooms were updated, and well organized. Ours had two beds, a queen, and a double, and it was very comfortable. We each received a lei upon arriving, and we got upgraded to oceanfront. The room had a refrigerator, as well as a walk in closet with a safe. There are free self parking spots, but only if you get there by 7:30-8:00PM. After that, good luck finding a spot! We had a very hard time finding parking one night, but my husband was able to get complimentary valet because there were no spots left. So, it really is a non-issue.

The gym is great! It’s a bit far to get to (you need to walk on the beachwalk in order to get access to it), but they had very nice new machines, and a great ocean view, too. The gym is covered in the $15 resort fee. Since we were paying this fee, we figured we might as well work out, and come home looking hot! Haha.

The hotel is located about a 10 minute beach walk to The Whaler (stores and shops), as well as a 15 minute beach walk to Black Rock (a famous snorkeling destination), so it is a convenient location! And you can check out all the other hotels along the way, as you walk.

Here are my negatives about the hotel…

We thought the pool was extremely crowded. When we went (at end of August), it was packed! I felt the chairs were pushed side by side (touching) next to each other, as well as pushed right up against the pool, as well as all the way out to the walkway. I felt as though I was in a movie theatre trying to get through to my seat. I could be a little biased since we had just arrived from the Hyatt Kauai, which had a more spacious and relaxed pool area. The pool is still stunning after all these years... it just seemed much more crowded than back then..

The Hyatt Maui pool was cold! It was not heated enough (at least not in comparison to the wonderful Hyatt Kauai pool), and there was only one Jacuzzi and the temperature of the Jacuzzi was only warm (like bathwater). The Jacuzzi needs to be hotter! And the Jacuzzi is situated near the kids section, so there are a lot of kids in it. I can see how couples might not like it, but my kids sure did!

I did not like the kids pool section because we had a bad experience on our first day there. There was an unsupervised unruly kid who kept throwing sand or splashing at my children’s faces. Then there was another young kid who tried to submerge my little 5 year old son’s heads underwater as my son was trying to swim and tread water. The parents were either on their cell phones, or just didn’t care. Unfortunately, after that incident, and seeing how crazy crowded it was, we tried to avoid the pool during peak times, or swam on the other side instead. Don't let me put you off though, we did see lots of honeymooners who looked very happy swimming around.
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But in comparison to the Hyatt Kauai, I thought the Hyatt Maui’s public areas were definitely more stunning. My children really liked the Hyatt Maui - they loved the pool, the penguins, the cranes, flamingoes, and macaws.