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Resort Quest Kaanapali Shores: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 429 Reviews
5.0 of 5 stars
172
4.0 of 5 stars
162
3.0 of 5 stars
39
2.0 of 5 stars
47
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#15 of 30 hotels in Lahaina
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  • Hotel class: 3 of 5
  • Rooms: 463
  • Address: 3445 Lower Honoapiilani Rd, (formerly Aston Kaanapali Shores) Lahaina, Maui, HI 96761
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Located beachfront on Kaanapali Beach, this magnificent condominium resort combines spacious, well-appointed suites with hotel-caliber services... This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Restaurant Swimming Pool
Check Rates: $244 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Resort Quest Kaanapali Shores

( 30-34 of 429 )
“The Perfect Vacation”

Resort Quest Kaanapali Shores

Jul 6, 2008

Dear Kaanapali Shores Staff,

Recently, my wife and I stayed at your hotel. (05/16/2008 to 05/31/2008) Our room was#806.We had a single bedroom with a partial ocean view. A full kitchen with washer and dryer. We would both like to say thank you for a job well done. Everyone that we had contact with was very,very nice. The house cleaning staff for our room was excellent. The security guard that we had contact with was very nice. (An older gentleman).The front desk people were also very nice.The staff at the Beach Club were also very nice. This made for a very positive experience. All the people working at this hotel that we had contact with made us feel very welcome. The grounds of this hotel were kept neat and clean. We had a great view from the eighth floor. I saw one person on his hands and knees cleaning the flagstone with a scrub brush. The staff always seemed to be working very hard at this hotel, to keep it clean inside and out. A very nicely managed hotel.

  • This TripAdvisor Member:
    • Liked — Everything
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NortheastRob's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Age group: 50-64
Member since: July 06, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $244 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Terrific Value, Great Resort”

Resort Quest Kaanapali Shores

Jul 4, 2008
1/1 found this review helpful

After a huge disappointment at the ResortQuest Kaanapali Villas, the Kaanapali Shores exceeded our expectations in all facets. We booked a great rate via Hotwire for a studio condo which was on the 7th floor and had a great view of the ocean and Molokai. Our room appeared to be recently renovated as the kitchen, appliances and furnishings were all in great condition. The only exception was a slightly older TV, but this is Maui and we didn't travel here to watch TV in the room. We enjoyed dining at the on-site restaurant and found the prices to be very fair. The grounds and pools are very nice and the beach was much better than other hotel beaches we've experienced in the area. We always found the resort to be quiet at nighttime-we never heard anyone in rooms next to ours or outside. The entire facility was what I would call comfortable- not too fancy yet far from basic. I highly recommend staying here- the Kaanapali Shores is very deserving of it's TripAdvisor Best Value 2008.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BL24's Summary
Date of Stay: June 2008
Age group: 25-34
Member since: October 10, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
Was this review helpful? Yes No
Check Rates
Average price*: $244 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great value for the money”

Resort Quest Kaanapali Shores

Jun 25, 2008

This was my first visit to the Islands so I may not be judging fairly, although I have traveled many places around the globe. I feel that this was a terrific value for the $. Following are the goods and bads in my opinion. I felt that the GARDEN AREA was fantastic- traditional-coy pond two standard pools, 2 spas walking trails that travers the area. I'm understanding that they may be removeing some of this for an up-to-date swimming park; I hope not. Next on the list of good things was the at RESORT SHOPPING--They have several small stores on the lower level which include everything from groceries to clothing. All items were very competivly priced. There is shopping across the street but the prices are about the same although drinks were cheeper across the street. The last good value, was the RESORT RESTURANT. The food as compared to other high end resturants was fantastic-everything from fresh fish-n-chips to catch-of-the-day with fresh veggie and 5 star sauces--the price, better than outside resturants. burgers to fancy meals, 11 to 25 $. We eat out several times but we seemed to always go back to the resort resturant.

Sorry to say there were some issues with our stay. First, our room was in the (left side as view facing the beach) wing of the resort (7th floor); garden room. It had a nice view of the beach that was a plus, but the AC DID NOT FUNCTION the entire time--no biggy as the room had a small window on the parking lot side and a very large lani sideing door window on the garden/beach side. The problem was the NOISE. The noise on the pool side just echoed between the two wings, and for whatever reason the parking lot noise just seemed to jump into that small window; not sure why. Second not so good item was the beach. It was OK to average, but from the water line out was mixed rocks with sand. You must have water shoes and watch the knees; you will come back with skin up knees. It's fine if you just want to wade to cool off, but forget body suring and be careful if boogie boarding. The last item of issue was our arrangements for a suttle ride back to the airport. Sam (bellman), did great job arranging a taxi van for what they call the "SUTTLE RATE". The problem was that instead of the quoted price of $75.00 for four adults at the end of the 40 minute drive, the driver (who by the way was not the registered licensed person), tried to charge us $94.10. He claimed the he didn't understand english. We even asked him when we got in the van that this was going to be $75--he just knodded. When we got to the airport, it was not until I took his hand-held radio and tried to contact his boss before he excepted the $75. It seemed to us that he was using some elses van and was trying to get the metered rate instead of the quoted rate. Lesson learned verify with your driver before you load up, the actual cost of the shuttle. Other than that I would stay here again but I'd more chosey about the room location.

  • This TripAdvisor Member:
    • Liked — Price
    • Disliked — the beach sucked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunsearcher007's Summary
Date of Stay: June 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: June 25, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Management Response
2BFair, Management
(Management representative)
Jun 30, 2008
Aloha! It was great to hear that these guests, like so many others took advantage of and enjoyed the resort amenities offered right on property at Ka'anapali Shores.

We have installed a brand new A/C system throughout the resort in 2008, so perhaps this the unit in this particular room did not get installed properly.

We have more than 50,000 visitors each year that spend time in the ocean without incident. We were disappointed to read that these folks were an exception to the norm. One of the things that makes our beach so popular with divers and snorkelers is the beautiful reef formations and fish that frequent them. As is true of every beach, one will want to be cognizant of the height of the "tide" if one chooses to boogie board or body surf.

Our Bell department staff are only allowed to call licensed, reputable shuttle services. We will research this incident and report it to the company involved to ensure against similar, future occurrences.

Mahalo for sharing!

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $244 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Aloha! Maui was great!”

Resort Quest Kaanapali Shores

3 of 5 stars
Houston, TX
Jun 24, 2008

This hotel didn't make me want to write a review which in translation means it was neither great nor terrible. Typically consumers are only compelled to share their experience when they feel strongly one way or the other. My experience was neutral. The grounds were nice enough. I would describe the resort as clean. The room was outdated. Fixtures were from the 70s. The pools were nice and of good size. If you want a lounge chair at the front pool you need to get there around 9 am. Towels are provided near the pool area if you choose to leave yours at home. The beach is absolutely beautiful, however, it is rather narrow. At certain times of the day there really isn't much beach to lounge/walk on. I preferred the beach just south of Black Rock. The hotel is close to Lahaina (great place for shopping and restaurants) and also a short distance from Whaler's Village. This is a great place for a family looking for a more economical vacation.

  • This TripAdvisor Member:
    • Liked — Directly on the beach
    • Disliked — Outdated rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
howmuchlonger's Summary
Date of Stay: June 2008
Traveled with: Friends
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: July 30, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $244 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Don"t worry... Awesome place to stay! We were happy!”

Resort Quest Kaanapali Shores

Jun 24, 2008

I am so happy we stayed here for 10 days! I was a little concerned after reading some bad reviews about Kaanapali Shores but I worried for nothing! The resort/condo was well run, our unit was beautifully updated with granite kitchen and bath new carpeting and more! What a beautiful ocean view we had too! I would definately stay here again! The staff was great! Also maybe it depends on the month you are there but the beach in front of the hotel was perfect. My children swam in the ocean for hours without any complaints. I would bring aqua shoes since the bottom of the ocean can be rocky in alot of areas. But it was very swimable unlike some reviews I read that said it was too rocky to swim. The money we saved by staying here instead of the bigger name resorts allowed us to do lots of excursions including a helicopter ride of West Maui/molokai Cliffs, Submarine, Snorkel Molokini trip and nice restaurants. It is nice because they have an Expedia desk at the resort to help you book whatever you choose to do. I recommend attending the Information breakfast on all the excursions that are available.

  • This TripAdvisor Member:
    • Liked — Nice updated unit with plenty of room for the four of us.
    • Disliked — It was very quiet. Some music near the pool area would be nice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
firemanswife1998's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: May 20, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $244 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Resort Quest Kaanapali Shores

( 30-34 of 429 )
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