My family recently spend 10 days at Kaanapali Shores. We had
2 rooms on 8th floor. The hotel was very nice, but we had a
bad experience with the maids. Had to leave room while maids
cleaned up and left ring beside laptop on bar. When we returned, ( as maids were leaving) the ring was gone ! We
questioned them,offered a reward, and reported it to security.
Little did they care.
Hotel was nice, but don't leave valuables in room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
2BFair, Management
(Management representative)
Jul 18, 2008
We were very pleased to learn that another of our valued guests thought highly of the resort and enjoyed their stay overall.
With respect to the issue of the lost item, there is absolutely no indication, nor reason to believe that anyone on staff had anything to do with these visitors not being able to locate their ring. Our resort features electronic locks that track every entry to the unit. Our staff is aware of this, and as such know that the removal of any item would immediately result in bringing suspicion upon them. While we were certainly sorry to hear this ring was not where they left it, there is no reason to believe that it was taken by anyone on staff. We have a wonderfully devoted team that is most often the subject of compliments from guests. Mahalo.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.