The staff at the Queen Anne did everything to make our stay pleasant after a rough afternoon, even upgrading our room. The hotel is charming and in a great location, and the parking is a lifesaver in the city! We enjoyed the sherry and cookies and all the sitting areas to relax. A much better stay than the cookie cutter hotels.

We were thrilled by this unique and charming hotel and its surrounding area of Pacific Heights/Fillmore. After many stays in Union Square hotels that could have been in any other city, this was a true San Francisco experience.

The rooms were much more spacious than we had expected, and the hotel is full of interesting curios and antiques. If you are a history buff, it is a wonderful location as there is so much interesting history to the place and surrounding blocks. The walking tours of Victorian Homes and SF Ghosts both stop by or originate here. Both excellent!

Our room was very clean, bed excellent, wifi worked well. The concierge and indeed everyone there was most helpful. Congrats to all on a completely enchanting hotel experience - we will be back!

Caveat: If you want a full-service, room service, businessy hotel, or cant handle your own luggage in an elevator, this is not the place for you.

The owners need to be aware about their staff, particularly Alberto he was nothing short of rude on several occasions. Here are examples of the conversations that I had with him: “has my package arrived”? Alberto: “yes, but I don't know what time it came”. “Are you having problems with your WIFI today” Alberto: “Nobody else has complained. Speak to the Concierge”. When I passed a cheery "looks like it's going to be a nice day” Alberto replies "I don't know, you can look at the weather channel". All of said with the most unpleasant tone. Virtually anything you asked for to were told to speak with the Concierge, Concierge Roberto, only works from 16:30 Thursday, Friday and Saturday. When Roberto is away the desk is nearly always unmanned. Maybe they just expect you to wait. We booked a 2 Queen superior room, a very nice room, however, we had to move. The reason was due to the elevator, being right next to the room it was very noisy. The street noise was a problem, from 6 am onwards until late at night. There is no air con so if you need to open the windows it's impossible to sleep. You will also see comments on trip advisor about the amount of light coming in through large gaps in the door frame. Eventually we were upgraded to a nice room but only after refusing several alternative rooms which were effectively downgrades. We had to wait to see manager Michael, although nice he seemed at a loss as to what would make us happy, fortunately, I had seen a room 410 that is a nice room and was moved. If you like to have a bath then it will be a problem , they are all small in depth but the showers were good The beds were comfortable, the furniture in good condition I asked for 2 light bulbs to be replaced even pointing out there locations in the room, this was never done. This was my second visit. so I more than appreciate that it is not the Ritz Carlton, however, I can clearly remember the staff in 2001 and what a contrast!! Where have they gone I wonder? Most likely to other establishments who pay more and expect more from there staff? In the middle of a recession The Queen Anne management needs to do some serious thinking because they are going to losses business. So here is goodbye to The Queen Anne.

Situated adjacent to Japan Town and easy walking distance to the Filmore District, this Upper Pacific Heights Victorian is a great alternative to bustling (and noisy) Union Square and corporate hotels. Great Bus access to all of SF outside hotel on Sutter.

We stayed three nights: our double queen room was adequately furnished and included mini fridge and coffee maker, although with coffee readily available in salon, not necessary. Furnishings and decor are Victorian/eclectic, which may not be my preference, but do create a charm that is consistent with architecture. Every time I stepped out of my room I felt like I was in one of the older European hotels that I find charmingly acceptable in our travels -- ie, this isn't a Four Seasons or Omni -- if that's what you need! (those are good too..., but this is a more intimate/casual alternative)

What counts: room was clean, beds comfortable enough and bathroom a modern, clean remodel, although water pressure in shower could have used a good boost. Windows that open (quiet at night... noise picks up in A.M. with buses, etc. )

Staff: helpful -- especially concierge staff who assisted us with transportation needs.

Best: convenient access to all that SF has to offer without staying in the center of the tourist districts (union square or wharf) -- add in a continental breakfast and reasonable charge for parking if you need it and the Queen Anne is a winner. (we did need to skip the continental breakfast one morning to indulge in La Boulangerie in the Fillmore district...) There are decent dining options close by and easy bus transport to others.

If you want the feel of living in SF, stay at the Queen Anne, hop on a bus and walk. SF was just voted the most walkable city in the US by walkable.com and we couldn't agree more!