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Hotel Palomar San Francisco - a Kimpton Hotel: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 238 Reviews
5.0 of 5 stars
114
4.0 of 5 stars
83
3.0 of 5 stars
25
2.0 of 5 stars
7
1.0 of 5 stars
9
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#24 of 254 hotels in San Francisco
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 198
  • Address: 12 Fourth St San Francisco, CA 94103
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Named one of the world's top 500 hotels by Travel + Leisure, the centrally located Hotel Palomar San Francisco offers a sophisticated urban... This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service
Check Rates: $343 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hotel Palomar San Francisco - a Kimpton Hotel

( 10-14 of 238 )
“Would stay here again!”

Hotel Palomar San Francisco - a Kimpton Hotel

4 of 5 stars
New York
Aug 26, 2008
1/1 found this review helpful

I enjoyed staying at the Hotel Palomar, and thought the location was great for the touristy part of SF. Half a block to the BART and Muni, which made travel to other neighborhoods and the airport easy, and short walk to Union Sqaure, Yerba Buena gardens, lots of shopping, etc.

Staff at check-in were helpful, and the room was nicely decorated, very clean, and quiet as it was on the top floor overlooking the courtyard. Bathroom was nice, though the sliding door was a little weird (as opposed to a normal door leading to a bathroom), and I LOVED the l'Occitane bath products. As others have mentioned, it's a nice touch to have the wine tasting daily from 5-6, though we also never made it because we were out all day.

I really enjoyed the Palomar, and would definitely stay there again if I got a decent rate.

  • This TripAdvisor Member:
    • Liked — Location, room/hotel decor
    • Disliked — Nothing!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ebnyc's Summary
Date of Stay: August 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: March 15, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $343 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Hotel Palomar - Absolutely Awesome!”

Hotel Palomar San Francisco - a Kimpton Hotel

5 of 5 stars
Los Angeles, CA
Aug 25, 2008
2/2 found this review helpful

We stayed here for a short weekend trip, and would definately stay here again for a longer trip next time. It was our first time staying at the Hotel Palomar or at any Kimpton Hotel. We decided on this hotel because it was pet friendly and we had our two dogs with us for the weekend. We booked our room through the hotel's reservations directly because they were able to give us a better deal than all the other travel websites. Would highly recommend that you contact the hotel and see what their best available prices are before you book your rooms via Expedia or Orbitz, etc. The minute we pulled up to the front, we were instantly greeted and helped out. They also greeted our puppies which made us felt very welcomed. When we were checking in, the people at the front desk even gave our pups doggie treats. We had heard great things of a Thai restaurant but we couldn't remember the name exactly so we asked the gentlemen that was helping us with the check-in. He instantly looked up the name of the restaurant for us, and even helped us make reservations for the night! The location of the hotel makes going everywhere super convenient too....it's right in the heart of downtown, Union Square. We had a car with us so we had it valeted for the weekend. The hotel parks the car in their indoor parking lot located downstairs of the hotel, which is great because we didn't have to worry about the car being in an outdoor lot. Oh, and did I mention the complimentary wine hour!?!! The hotel hosts a complimentary wine hour where they introduce a red wine and white wine for their guests to try! Our overall experience was just absolutely awesome. The hotel is super accommodating, the staff were all very professional, and friendly. LOVED IT! Highly recommend it, hands down.

  • This TripAdvisor Member:
    • Liked — Pet Friendly, Friendly & Professional Staff, Centrally Located
    • Disliked — Valet is $45 a night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiuri's Summary
Date of Stay: August 2008
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: August 14, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Business meeting / Event, Great food / Wine, Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $343 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Wonderful!”

Hotel Palomar San Francisco - a Kimpton Hotel

4 of 5 stars
Washington DC
Aug 22, 2008

I love Kimpton properties in general - Stayed here for business. Walking distance to the convention center. Nice updated rooms... flat screen tv.

Great service - from the bellmen to the front desk. Had some slow service for breakfast but the waitress was very nice about it.. I actuall fell in the middle of the restaurant and no one came to see if i was ok - but that's ok since it was embarassing.

I would stay here again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeetingProDC's Summary
Date of Stay: August 2008
Member since: July 02, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Was this review helpful? Yes No
Check Rates
Average price*: $343 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Wear your winter woolies in the dining room”

Hotel Palomar San Francisco - a Kimpton Hotel

Aug 3, 2008

This hotel is in a great location but as several reviewers have stated the rooms are very small. The big problem we had here was the michelin star restaurant, located on the 5th floor. The food was lovely but our table was situated near the air conditioning vent and it was absolutely freezing. Three times we asked for the air conditioning to be turned down before the manager eventually came to our table and told us they were aware of the problem but they were unable to do anything about it. I pointed out to him that three people in the table behind us were actually wearing their jackets and he agreed it was not a satisfactory situation. Our tea and coffee was on the house but considering we had paid $500 for the meal I felt this the least that could have been done.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rosco101's Summary
Date of Stay: July 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: July 17, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Management Response
HotelPalomarOps, Front Office Manager
(Management representative)
Aug 19, 2008
Dear Guest,
Thank you recently staying with us and writing this review. We are constantly looking to improve and can only do so with the comments of our guests.

I was sorry to hear that your stay was not up to your expectations in regards to the room size. The restaurant situation has been addressed with the Restaurant General Manager and our air conditioning system has been looked at and updated by our Engineers to insure that climate control in the Dining Room can be more specifically handled. I would love to further address this situation with you as well and would welcome any further feedback you had.

I hope that your experience with us will not deter you from visiting the Hotel Palomar again and that we will have the pleasure of welcoming you back on your next trip to San Francisco. If you choose to stay with us again, please contact me prior to your arrival. I will personally see to it that you are properly taken care of throughout your stay. If I can be of any assistance, please do not hesitate to contact me directly.

Thank you and best regards,

Osama M Aduib
Front Office Manager
415.344.3315 p
osama.aduib@hotelpalomar.com
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $343 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Lovely - Great value - Some communication issues”

Hotel Palomar San Francisco - a Kimpton Hotel

4 of 5 stars
New England, USA
Jul 29, 2008

Great rate on Travelzoo.com - $139.00 for two doubles. Nick-Dal thought room was small, but perhaps has never stayed in a NYC 85 sf shoebox "boutique" hotel for $350 ... our Palomar room was HUGE! Well appointed, comfortable (except for the pillows; I dislike down, and the foam pillows that were brought up were hard as rocks). Staff was very friendly, but it took forever for them to bring our bags to the room. (Three calls to the desk and one personal trip to look for them; apparently there was one bellman on duty and couldn't deal with several people checking in at once ... we were late for an appointment because of that. When he finally did deliver the bags he said there would be a bottle of wine delivered to our room for our trouble, but the wine never materialized.) Towels were not changed daily, which didn't bother me, but it did bother my travel companion (there was no note in the bathroom indicating that towels would not be changed, as I've seen in other hotels). Didn't eat in the hotel restaurant, so can't comment on that. Annabelle's Bistro just down the block had one of the best Ceasar Salads that I've ever tasted. Hotel offers a free wine tasting daily from 5-6, which is a lovely idea, but we were out sightseeing all day, and never in our hotel at that hour. Would have been a nice end to the day at 9 pm or so. Overall, good experience at the Palomar. Very clean, comfortable, friendly and quiet.

  • This TripAdvisor Member:
    • Liked — Spacious, clean, comfortable
    • Disliked — Some staff communication issues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QQ2008's Summary
Date of Stay: July 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 50-64
Member since: May 01, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Other
Was this review helpful? Yes No
Check Rates
Average price*: $343 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Hotel Palomar San Francisco - a Kimpton Hotel

( 10-14 of 238 )
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Hotel Palomar San Francisco - a Kimpton Hotel Address

12 Fourth St, San Francisco, CA 94103