We stayed at this hotel in Boston because we had enough Gold Passport points to get a free night, otherwise, we wouldn't have because the going rate of $259 per night was way beyond our budget.

When we arrived, we were presented with the opportunity to either valet park with in-and-out privileges for $46 per day or just use the public parking for $36 per 24 hour period. We elected to save some money by using the public parking because we did not plan to drive around the city. Otherwise, if you do plan to, the valet parking is definitely a better deal.

We had no problem finding parking, but were confused when we got off of the elevator to the hotel. There were several options of where to go but no clear directions to the hotel. Eventually we figured it out, but were a little discouraged that we had to take another set of elevators to get to your room...just a little inconvenient if your just trying to get out of the hotel. Otherwise, the entrance, lobby and hallways of the hotel were very nice. The staff was almost overly perky and actually asked the same questions more than once. Overall, good though.

We ended up on the 21st floor was provided some pretty decent views. The room was nice enough but nothing spectacular. If I was actually paying the regular rate, I would have been disappointed. The most disappointing part was the bathroom. Although at first glance it looked nice, once I sat down on the toilet, I noticed that there was white paint splattered all over the dark wood portions of the sink/vanity. Then when I jumped in the shower, the grout was clearly discolored. From the ceiling to about half way down the wall, it was white grout, then all of a sudden turned dark gray. It almost appears that they started re-grouting with a different color and never finished but I'm not sure if that's the case.

They have a decent bar area but the drinks (of course) are pretty over priced.

In the middle of the night, it got hot in our room for some reason so I called the front desk. The offered to have engineering take a look at the unit and also provide a fan. They brought the fan up within minutes and also reset our AC which seemed to have fixed the problem.

Overall, I would say that we had a good experience considering we paid nothing, but I must say the bathrooms at the Holiday Inn that we stayed at the night before were cleaner than there's. I would definitely not have paid the full price to stay there.

The Hyatt Regency Boston is located in a really sleepy and quiet surrounding area- the only exception being Chinatown. It is a 22 floor building that is grey and red on the outside- not beige like one would expect when looking at the website photo. We stayed here for around 4 nights in June, and it was a OK experience. There were definitely some clear ups, while there were some downs in the experience as well. And lastly, we paid 186 per night for a standard room on the AAA S&N England rate.
Check in was not a extremely good experience. However, you do need to know that we were checked in by a staff "in training", and he didn't know all the ropes yet. He didn't know that we had an AAA rate and was supposed to get free breakfast for 2 everyday. We had to make him ask his fellow staff members so that he would know.

The lobby looks completely different than the photos on the Hyatt website. It is more dim, with dark brown wood and yellow/beige tones. There are two televisions explaining upgrades you can get for your room. In addition, there is a giant vase of flower arrangements. Not too far from the lobby is Avenue One and the lounge.

Our room was 1714- on the 17th floor. The room was OK sized compared to some rooms we have been in, but it was definitely smaller than the norm. Entering the room, there is first a small empty area with a stone table that protrudes out of the wall, and then a closet. To the left, there is the bathroom. Again- the same wood tones (but lighter- more like a walnut) and beige tones were in the room. In addition, there were splashes of silver and blue glass- from the Sony Dream Clock as well as the outdoor label. Some features included a sitting area with a large comfy chair with legrest, a small flower arrangement, magazines on Boston and books as well, a Sony Dream Clock that had a CD player, a writing desk with a modern black, silver, and white lamp, a single cup coffee maker, and lastly a silver CRT TV- I am not sure which brand. It was overall pretty pleasant and warm. Everything functioned well until later on our stay. And also, although we did have a view, most of it was the 93 freeway and the State Street skyscraper. And some rooftops.
The floors have an atrium- in which every four floors there is one. It is a weird thing though, that they didn't make the hotel floors atrium, but instead in series of 4's. In addition, near the elevators, there is a sitting area with planters, as well as a silver phone and a window with a view.
The bathroom had a granite countertop, as well as a scent fragrance- a bottle, with wood things sticking out. There were the standard Portico Spa Lavender Citrus toiletries, which are always good. Like other reviewers said, the bathroom is small. The right is the sink, the door area (middle) is the toilet, and the left is the shower/tub combo. The showerhead was a Speakman Airstream head, which is also used in some other hotels.
Housekeeping was very friendly too. When we asked for extra toiletries, they responded. I did have a complaint on them and that was that the put the pillows on the floor when doing housekeeping- hopefully they changed the sheets before putting them back on the bed!
Their health club- the Stay Fit Gym- was also good. To start the workout, you first have to go thru three sets of stairs to the gym! You do need your room key, and once you go down the first set of stairs, you put in your key, open the door, and then there are photos of Hyatts on the east coast. It's called the Hyatt Walk. However, the photos are really old. Then, you go down another set of stairs where there are athletic photos, and then down another set of stairs to the gym. There are a ton of tools for the workout- your elliptical, treadmill, and bicycle cycling are all there. Along with that are yoga balls and weights, as well as harder, more confusing workouts. Complimentary in the gym, you can get filtered water and Koss Headphones to listen to music during your workout. The equipment is all made mainly by Life Fitness, and one Precor eliptical. There is also a pool that is 3 to 5 feet deep. In addition, there are foam boards, in which people use. The health club mainly is busy during the night time- but during noon, it is almost empty. Last but not least, they use Neutrogena toiletries for the shower, and cool, refrigerated towels are provided as well.

Our breakfast was really good. It's around a 50 dollar value. There were really interesting things such as cold oatmeal along with jars of condiments such as dried fruit and raisins. In addition, there were 4 types of cereal, great fresh, ripe fruit, pastries, danishes, croissants, and milk at the continental breakfast table. At the main table, there were roasted fingerling potatoes, bacon, sausage, scotch oatmeal, pancakes, a plate of salmon and varieties of cheeses and grapes, and farm raised scrambled eggs. Not only that, they also let you sample a small glass of strawberry smoothie- at least that was what was being offered in June. Our main complaint was that they didn't refill our OJ, which made us thirsty.

So- overall right now, it was a good stay. However, we encountered problems. One thing was the AC, which had malfunctioned in our room. The engineers tried to fix it, but it didn't really work. Secondly, we got a pillow which had black marks on it. This truly disgusted us. How could a Hyatt be like this? On such a great, high caliber of hotels, this shouldn't be happening. And so, we transferred hotels later on our stay.

Like others have said, the doors are just plain loud! It is confusing why this happens. When a door shuts without you touching it, it makes a loud noise.

And lastly, parking at the Hyatt was expensive. Their valet isn't really even a valet- you just left your car in the underground port cochere! They didn't even move it away! And you had to pay 41 dollars for it! That is more than the Intercontinental- which is only 39 a day! Plus, their self parking has no in and out privileges- however the Hyatt Airport, for the same price, does! The only good thing in parking was that the person who helped us was very nice- he shared stories with us on his life and helped us open the doors and luggage.

Overall, it's a good hotel. Most people are probably not going to experience things we experienced, and so I recommend it! It is a nice hotel, but it was just plain weird the AC and the pillow would be problematic. It was a good value as the room was low compared to other hotels which are probably the same experience but for twice the price. Also in the factor was that the breakfast was included- and it cost a lot! In conclusion, it's a good hotel- but if you do encounter problems, you need to get help instantly. I'll post photos soon!

I got this hotel through priceline.com and paid $70 a night.
This was a great deal because it was priced at $199 - $299 on the website. Hotel was clean and modern enough. Located in the heart of downtown Boston and sandwiched between Chinatown and the Theatre district, the Hyatt provides easy access point to these two locations as well as to the 'T'.
The hotel room was smaller than the Hyatt's I have lived in but the room was nice.
The bathroom was smaller than I was used to as well. So, with two people wanting to use the bathroom at once could be quite cramped.
However, room was clean, had a coffee making machine, a TV with all channels working (not a flat screen) and equipped with Nintendo 64 gaming (at $7.00 an hour!). Also had a bar, iron and board and a robe to use (if going to use the swimming pool).
Decor was slightly 80's style mixed in with the new furniture.
One thing to be aware of is the LOUD banging of the doors!
Around 9-11pm, 7-9am, you will be woken up for sure by other people so bring some ear-plugs if you are a light sleeper!

I got a room on the 16th floor and got nice views around the city.

Staff were super friendly at the check-in desk. Couldn't say the same for some of the concierge/bell boys.

Other slight criticism is the funny layout of the hotel. You enter the side of the hotel and go down a few steps to the Lower Lobby only to have to go up 3 floors to get to reception and to get to your room.

Overall, a nice hotel although slightly weird in design and layout. Great value for money (for what I paid) and location for a great night out in the town. Recommended!

good location near Boston Common, Downtown Crossing, Chinatown. walkable to many areas. area seems a lot cleaner from a few years ago.

staff very friendly, helpful.

room clean, comfortable. not particularly memorable in any way. but no problems.

found a weekend special so rate was very affordable.