Super efficient staff starting w/valet-luggage; reception and an exceptionally efficient/knowledgeable concierge (3 of them alternate shifts!). Rooms clean & nice size. Location convenient.

Hotel restaurant excellent w/noted chef.

Bay Trans (617 872 0496) dependable (posh vans) & reasonable if you need shuttle service to/from airport or cruise terminal

This hotel must have about the best location in Boston if you are doing the tourist circuit. I've been in Boston many times on business so I know my way around and now when we were bringing friends from Europe for a visit I wanted it to be just right and it was. As I said, location is convenient for whatever you want to do. We were able to walk to everything, even to and from various dinner restaurants.
The decor of the hotel is contemporary but even though it's been afew years since refurbishment it is still in good taste.
AS for service, I had called the concierge a week in advance to book a few restaurants and to my horror they hadn't been booked. The concierge on duty our first day did his best but we had to eat at 8.30 the first night. Quite a disappointment. So double check any advanced bookings.
On the other hand there were some nice little touches like the evening wine bar in the lobby.
Overall a great place to stay when visiting Boston.

I booked this hotel for its central location and was not dissapointed. The service is great, Thomas, the concierge was able to get me two Red Sox tickets for a cheaper price than on any website I had checked for weeks. He also recommended and reserved a great restaurant in the North End for me and my wife. Everyone was great from the bellman to the valet. I'll be sure to book here the next time I am in town.

This is a lovely hotel. Hotels in Boston are pricey so I thought that this place was good value - expensive but good standard, really nice contemporary decor.
Stayed here with my mother for a long weekend in March and thoroughly enjoyed our experience. It's excellently placed for sight seeing in Boston, which is frankly a small and accessible/easily navigable city.
We never ate in the restaurant but it seemed very much 'the' place for out of towners 'in the know' and locals alike. We chilled in the bar, where the bar staff were cool and reserved, but polite and quite sweet - letting my mum and I taste the cockails before we decided what to have next!
This hotel has two main drawbacks; firstly, the heinously expensive mini bar - easily addressed by staying out or frequenting the 7 Eleven down the street! the second issue is slightly harder to resolve - our room looked out over a side street which obviously housed the bottle banks and trash bins for nearby bars, or perhaps the hotel's own. Whatever - the noise of rubbish and glass being thrown into the bins, and then the early morning street cleaners was pretty disturbing. The hotel should invest in some better soundproofing for these rooms - this is not a bargain basement hostel - at these prices and with the level of comfort and style offered in the rooms, this really tainted the otherwise great experience.
Oh, and the concierge could have been more helpful. We were trying to find and book some restaurants recommended by a friend and he made no offer to call and book on our behalf, etc. Would have been a nice touch.