I found a good online rate at the BHH website for what I had read was a top-notch hotel. We were looking forward to a wonderful multi-night stay during our trip to Boston, but when we tried to check in at 9:30pm, the manager came out to tell us that they were overbooked and there was no room for us there. GRRRR! Now, if I was traveling by myself, I would have been mildly irritated, but I had my spouse and 3-year old in tow and this did not go over well. On top of that, there was a terrific thunderstorm going on at the time and we had to navigate through unfamiliar streets in the dark during pouring rain. The BHH found us a room a few miles away, in a very inconvenient location for our sight-seeing purposes. Managment of the BHH said that this rarely happens, but the desk clerk at the replacement hotel said that it does indeed happen with the BHH with regularity.

Another couple checked in after we started to walk away from the front desk of the BHH and were given a room key. At this point I was irate. The BHH desk clerk told me that the couple was part of a wedding party who had a guarantee on their rooms. Well, I had given a credit card number when I booked my room as well. Had I not showed up, my card would have been charged anyway. How is that not a guarantee on my end? My only guess is that because I got a very good rate via the BHH website, the hotel decided that I was a good candidate to give the boot to, in favor of a guest who was paying more $$.

I've never been denied a room at a hotel before, whether the Ritz or Holiday Inn. If the BHH had decided to put me up in a comparable hotel, I'd probably be less perturbed, but as it is I am livid and would never, never try to stay there again.

Since it appears to be a regular policy of the BHH to conduct themselves in this manner, then Traveler Beware!!!

We stayed here for a business conference so the room was booked through the agency handling travel arrangements. After reviewing the web site we thought the room would be more spacious and, although a timeless look, newer materials. I liked the room and, although it was small, found the furnishings to be cozy. My husband ended up with the opinion that the room was nice, but his first impression was that it was stuffy, outdated, and worn. The location is good for walking around but not the best. The staff was accommodating, but not very friendly overall. The room service was pricey for a basket of pastries and coffee, but everything in Boston is comparable! We tried the Meritage restaurant for after dinner drinks and dessert and liked it a lot. They have great dessert "tastings" offering a small sample of different flavors of a dessert. The restaurant staff seemed more laid back than the hotel staff, but it was late when we went and not many people around. I think they were winding down for closing. Overall, it was a nice stay, but I probably would not choose it again due to location and atmoshpere.

We stayed here for just one night on arrival in Boston, and have to say that water taxi is definitely the way to arrive! The hotel is very smart, and appears to have been recently refurbished: however, our room (1018) was quite small, and the harbour view for which we had paid extra was slightly limited by a large empty roof area in front of the room. Also we had requested a room away from the lifts and were given one opposite them! The bed was very comfortable, and the room was spotlessly clean. We had dinner in the bar, which was very good, although service was efficient rather than friendly (we were virtually the only guests in the bar), and breakfast outside on the terrace, which was very nice, and service was excellent. Overall, we felt that our room was overpriced for what we got.

I have just spent a long weekend here and would go back in a minute.

I believe the BHH is a privately owned hotel and not part of a large chain - you can tell!

Staff - fabulous from concirge, bell boy, reception, breakfast staff all 1st class attitudes and happy to help.

Room - large superior room overlooking Rowes Wharf - great views and beds oh so comfy.

Restuarant - did not eat in the hotel apart from breakfast whci was 1st class even for a buffet, although you can order anything you like at no extra cost!

The hotel is a 5 minute walk from De Quincy Market and 10-15 minute to the main shops uptown. Taxis are easy and cost effective.

Leisure & Spa - swimming pool is a good size for swimming lengths and there is a good gym with t shirts/shorts available if you don't have your own. I had a massage which was good but I have to say the room was very stark and bland, with no candles or nice smells as you would expect but I got over it.

I would definately stay here again