We booked a room at the BHH for a Thursday night in early August.

Greeted by the valet and doorman.
The front desk staff was efficient.

When I was told that I had a city view room (this isn't a bad view by the way, even though I'm sure a water view is considered better), I asked about an upgrade to a water view room.

I was told that none were available, but they could upgrade me to a Jr. Suite city view. It was an offer I couln't refuse. Room 831.

14' and 3' entry hall (4.5 meters x 1 meter approx).

Nice, spacious marble bathroom with good water pressure in the shower. There was a vanity/makeup area adjacent to the bathroom. 7' x 5'.

The bedroom was decorated Laura Ashleyi-sh according to my wife. The pillowtop mattress was just right. Same for the pillows.
Bedroom size was a normal 12' x 10' (4 x 3 meters approx).

Separating the livingroom from the bedroom was an arch, so the LR and BR had no real separation. This area was 9' x 4'.

The livinngroom was spacious and comfortable. 12' x 15'.

If size matters to you, a Jr. Suite is the way to go.

We had stayed here a few years ago and really thought it was a beautiful hotel. So, based on our previous experience, we decided we would stop over for two nights at the hotel before making our way to Cape Cod. The hotel is in a good location, but looks as if management is cutting corners. The hotel gets a great deal of traffic, and it shows. The room used for the breakfast buffet and evening cocktails is a bit shabby, overcrowded, and not that clean.

Worst of all, and to our dismay, the hotel is "pet friendly". Pets can be quite wonderful (we have our own), but please leave them at home! We booked two rooms for two nights (over $1,000 per night). One room smelled like a cat had been in it, and neglected to use the cat box! The other room had pet hair on the bed and all over the carpet! I do give the hotel credit for being responsive. We were given a small suite to replace the horrible smelling first room, and the room with pet hair was eventually better cleaned and clothes that had picked up pet hair were laundered by the hotel at no charge to us. But, it took a day and half before anyone at the hotel even admitted that it was "pet friendly"! We just kept thinking how strange it was that someone had an animal in their room! Really, is that what anyone expects from a so called five-star hotel? We spent so much time when we first checked in dealing with problems, that the entire stay was really ruined. Again, when we complained, the staff was helpful, but not what I would call overly apologetic for such unacceptable conditions.

This hotel clearly is banking on the fact that its location on the harbor is enough to compensate for its shortcomings. And if you stay here, I recommend you ask for a room that hasn't accomodated animals!

I travel to Boston several times a month for business and always enjoy staying at the Boston Harbor. The location is convenient and the views of the harbor are spectacular. During the summer months they offer live music at their wharf side bar.

I usually book a "Superior" room with a harbor view at my company's corporate rate. As with hotels in Boston in general, the rooms are pricey. None the less, I like the rooms at this hotel because they are decorated with rich colors and beautiful fabrics. The beds are adequately comfortable (not exceptionally so) and the turndown service at night is a nice touch and the rooms are spotless. High speed internet access is on the slow side but reliable.

Throughout I have found the service to be exceptional. Ron at the Concierge Desk is especially friendly and helpful. The Front Desk staff is efficient and accommodating.

The business services are just what you'd expect from a hotel of this caliber. The business center is efficient and well staffed.

All in all, although expensive, I would highly recommend this hotel to my friends and those traveling to Boston.

I found a good online rate at the BHH website for what I had read was a top-notch hotel. We were looking forward to a wonderful multi-night stay during our trip to Boston, but when we tried to check in at 9:30pm, the manager came out to tell us that they were overbooked and there was no room for us there. GRRRR! Now, if I was traveling by myself, I would have been mildly irritated, but I had my spouse and 3-year old in tow and this did not go over well. On top of that, there was a terrific thunderstorm going on at the time and we had to navigate through unfamiliar streets in the dark during pouring rain. The BHH found us a room a few miles away, in a very inconvenient location for our sight-seeing purposes. Managment of the BHH said that this rarely happens, but the desk clerk at the replacement hotel said that it does indeed happen with the BHH with regularity.

Another couple checked in after we started to walk away from the front desk of the BHH and were given a room key. At this point I was irate. The BHH desk clerk told me that the couple was part of a wedding party who had a guarantee on their rooms. Well, I had given a credit card number when I booked my room as well. Had I not showed up, my card would have been charged anyway. How is that not a guarantee on my end? My only guess is that because I got a very good rate via the BHH website, the hotel decided that I was a good candidate to give the boot to, in favor of a guest who was paying more $$.

I've never been denied a room at a hotel before, whether the Ritz or Holiday Inn. If the BHH had decided to put me up in a comparable hotel, I'd probably be less perturbed, but as it is I am livid and would never, never try to stay there again.

Since it appears to be a regular policy of the BHH to conduct themselves in this manner, then Traveler Beware!!!