Arriving from the airport by hotel shuttle was quick and nice to have. The hotel charges $5 each way for shuttle service, but well worth $10 total for ground transportation (much cheaper than taxi). We arrived a little too early for check in, but the front desk secured our bags and had our cell number to notify us when the room was ready. We walked around outside in the warm California sunshine and quickly found a 7-11 very close to the hotel - nice to know a 24hr store is close by for any late night munchie attacks. My cell rang and the hotel was ready to check us in. Our bags were delivered to our room just minutes later. The hotel does not recognize a 13th floor, according to their rooms or elevator. Found that nostalgic. The room was clean and clean smelling. What a great king size bed and even better pillow selection available. The room is very spacious with a large vanity and seperate toilet and shower. The shower head seemed a bit low, I am 5' 11" and and figured the shower head was only 5' 7" high. No idea why. Large closet space for clothing. No wi-fi in the rooms, but you can plug in your ethernet cable to the outlet. If you forget your cable, like we did, you can purchase one inside your room for $8.00. Trust me, I forgot my cable and the mall across the street charged twice as much. We found wi-fi to be available in the lobby and was told there was wi-fi in the conference rooms - end of our connection problem. Each hotel staff member we encountered either in the hallway, lobby or front door were very cordial and ready to assist in answering any quesitons we had. I like to talk with hotel staff when traveling and quiz them on anything from hotel services to nearby attractions. By the way, the 4-5 story mall just across the street - very nice! During our stay we talked to about 15 different staff members and each answered our questions 100% of the time with a smile. We thought the room price was accurate for location and it's excellent service. The hotel decor was in a early French theme and matched with the rest of the hotel. Excellent Stay! Thanks Westgate!











